Andre Willis Email & Phone Number

Orlando, Florida, United States

Reading, Massachusetts, United States

• Plan, direct and coordinate new and used automotive sales operations, inspiring sales and training teams to create ownership opportunities.
• Establish a customer-centric culture of communication, with a vigorous focus on customer satisfaction and loyalty.
• Ensure store performance exceeds corporate objectives and growth through diligent management of internal operations.
• Close collaboration with service operations, successfully implementing creative processes to decrease "days to retail".
• Recruit, hire, and maximize new sales representative, BDC department, and office staff performance through execution of an in-depth training program and enthusiastic individualized support and mentoring.
• Orchestrated an array of innovative sales techniques, resulting in growth from #14 to #6 district store in less than a year.

Lynn, Massachusetts, United States

• Instrumental in leading efficiency improvements by using creative techniques, solid inventory management, quality systems, and cost reductions
• Introduced departmental goals with management team, based on exceeding customer expectations through continuous performance and service improvement.
• Cultivated a positive work environment through effective hiring, training, and motivation efforts, resulting in top-performing teams and complete customer satisfaction.
• Analyzed, developed, and administered monthly and annual budgets, initiating cost controls to ensure profitability.
• Close collaboration with service operations, successfully implementing processes to decrease days to retail.
• Provided an environment of mutual trust and respect, demanding lofty ethical standards, resulting in store receiving President's Award and growth from #10 to #1 district store location.

Nashua, New Hampshire, United States

• Ensured sales and performance excellence, exceeding corporate objectives and growth through attentive management of sales and service teams, internal operations, and solid strategic planning.
• Planned, created, and implemented comprehensive training program for new team members, and continuous training for existing members, including role play, managing customer challenges, and strong closing strategies.
• Consistent analyzation of individual sales team member performance, offering individualized mentoring and support to raise confidence and performance levels.
• Kept abreast of market conditions and competition, providing progress updates on new business development activities and other key indicators to the management team.

Lawrence, Massachusetts, United States

• Recognized by superiors and peers for excellence in diligence, product knowledge, and attention to detail, swiftly promoted to General Sales Manager, commencing as Sales Manager.
• Illuminated path to success, establishing a consultative, value-focused customer service approach, ensuring an enhanced customer experience resulting in significant repeat and referral business.
• Maximized every training opportunity by providing in-depth instruction, utilizing a hands-on leadership style, enabling growth from #12 to #5 district store location and achievement of President's Award in 2013, 2016.
• Sought out areas in need of improvement, continuously monitoring and evaluating performance levels, setting beneficial role model example for team members.

Haverhill, Massachusetts

• Ambitious self-starter, meeting and exceeding monthly sales goals on a consistent basis through diligent cold-calling, prompt internet inquiry follow-up, and enthusiastic greeting to drive-up customers.
• Actively listened to prospective customer needs, articulating product benefits and creating innovative solutions that provide value.
• Demonstrated unmatched product knowledge to customers, seamlessly describing vehicle functionality and options, able to answer customer questions swiftly and confidently.

Business And Liberal Arts

Associate'S Degree, Paralegal Studies