• Help create and maintain Documentation and videos on Knowledgebase.• Maintain installation, lab and Irving schedule.• Share customer obtained details with internal stakeholders to allow for better support and understanding of the environment.• Work with Professional Services on-site in customer labs to build relationships with customers and internal groups.• Work with FTS group in Irving to “certify” parts.• Work with Sales for customer requirements and installation… Show more • Help create and maintain Documentation and videos on Knowledgebase.• Maintain installation, lab and Irving schedule.• Share customer obtained details with internal stakeholders to allow for better support and understanding of the environment.• Work with Professional Services on-site in customer labs to build relationships with customers and internal groups.• Work with FTS group in Irving to “certify” parts.• Work with Sales for customer requirements and installation schedules• Answer installation questions from Project Managers, Installation Coordinators and Account Managers• Any additional tasks as assigned by senior management. Show less