Andrea Ard Email and Phone Number

Maximize the value of a diverse portfolio of commercial properties to assure tenant retention and satisfaction.Activities include executive and investor reporting, maintenance scheduling and supervision, preventive maintenance for life critical systems, lease administration along with financial analysis.

Drive sales and profit through strong leadership and coaching while creating an exceptional customer experience,Foster a positive, cooperative environment where team discovers and cultivates individual potential and realizes group success.Manage all aspects of operation including recruiting and training, scheduling and staffing, succession planning, security, budgeting, reporting, policy adherence, and all inventory functions.

Recruit and coach team by modeling open, honest communication and championing company mission, values and policies.Support continuous improvement while protecting company assets and implementing company programs and projects.Lead by example providing excellent customer and team experiences.

Lead strategic planning and pilot projects for the purpose of growing the use of our services to other YMCA Associations.Developed an objective scorecard to improve qualitative measurement of performance and lead the quality process by performing routine quality audits.Constructed a training program as well as recruit and train personnel resulting in an increase in service by 20% in 2015.Schedule resources based on forecasted volume as well as manage payroll and expenses.Deliver key performance results to Executive Management monthly.

Conduct complex, on-site audit of clients’ assets, records and financial statements.Evaluate overall systems, records and business controls and identify any potential risk/exposure on client relationships up to $250 million.Ensure financial records represent sound accounting procedures.Assess and quantify collateral asset performance (inventory, receivables, etc.).Prepare audit reports and supporting documentation quantifying potential risk/exposure.Effectively communicate findings, issues and progress throughout the collateral examination process to Account Executives.

Establish and promote a sales environment to meet and exceed deposit, loan sales and profit goals.Finished 2007 at 106% of individual sales and revenue goals.Handle the complete loan process for both consumer and commercial clients.Complete various internal audits, monitor control accounts and management of cash items.Supervise and ensure proper functioning of day-to-day operations including open and close procedures, vault duties, control of cash levels and adequate supply of inventory.Responsible for training and development of staff members by setting priorities and directing and delegating responsibilities to staff.Build relationships with referral partners to promote Fifth Third Bank in the community.

Work closely with executive management to ensure documentation and practices meet stated quality objectives and standards as well as participate in the development of quality goals.Apply strong knowledge of quality methods and practices.Generate and manage 8D corrective actions and perform root cause analysis.Coordinate audit activities, internal and third-party, for 14 North American facilities.Liaison between manufacturing, customers, vendors and ISO/QS Registrar.Advise facilities in all areas of the quality process including documentation and document control as well as Statistical Process Control (APQP, PPAP, FMEAs, R&R studies, etc.).Review ISO/QS documentation and practices for compliance and effectiveness.Detailed knowledge of slitting, rolling, annealing, stamping and pickling processes.