Andrea B. Email & Phone Number

Commerce Charter Township, MI, US

United States

• Manage day-to-day operations of the Learning Management System (LMS) includinguser enrollment, creating & uploading courses, creating assessments, running &analyzing reports)
• Troubleshoot technical issues
• Manage vendor relationship for the LMS
• Develop user procedures, guidelines and documentation. Provide end user supportand training & education to users
• Content development including job aids and e-learning courses through Articulate 360& Rise
• Manage courses through life cycle including review process, updates and archiving

Southfield, Michigan

Managed in-house training programs through Village Green University. In collaboration with respective SMEs, developed and facilitated e-learning courses, instructor led courses, hosted webinars and administered New Hire Orientation.

Farmington Hills, MI

• Content creation of Human Resources development classes
• Automated exit interview process
• Implemented first ever applicant tracking system

Chicago, IL (Hyatt Key West - FL: Hyatt Regency Rhode Island - RI, Hyatt Regency Dearborn - MI)

• Direct management of training & recruitment specialist
• Managed administration of the learning management system, Cornerstone
• Created and implemented new manager training curriculum, employee development curriculum and facilitated diversity training.
• Implemented and managed employee on-boarding program
• Managed training calendar