Andrea Barlow Email & Phone Number

Austin, Texas, United States

Uniontown, Ohio, United States

• Provided high-quality client support through Salesforce, addressing technical and non-technical inquiries directly from Glassdoor users.
• Utilized Salesforce to process escalated cases from offshore teams, consistently facilitating efficient resolution and contributing to client satisfaction.
• Triaged cases to appropriate departments such as legal, sales, and fraud, optimizing response times and resource allocation.
• Collaborated with team members when moderating difficult user reviews to strategize, and implement, best practices for customer success while maintaining the integrity of Glassdoor's Community Guidelines.

Cleveland, Ohio, United States

• Worked directly with customers proficiently utilizing QIK reservation software for their check-ins, accommodation assistance, and international flight documentation verification.
• Managed aircraft deboarding and boarding procedures, delivered public announcements and supported the flight crew as needed.

Westlake, Ohio

• Aided attorneys in client interviews, developed innovative solutions for diverse problems, organized files, and prepared legal documents for timely court filings within different Ohio court systems.
• Handled daily contract preparation and communication with national dealers, effectively providing ongoing status reports and maintaining clear communication.
• Served as the administrator and architect for Microsoft Office 365, delivering technical troubleshooting for software issues and establishing accounts for staff members.
• Created client profiles in CLIO, effectively contributing to accurate recordkeeping.
• Managed the firm’s website, and social media accounts, ensuring timely updates and optimal functionality.
• Installed and configured the Fortinet firewall system, set up VPN access for remote work, and optimized VoIP phone features.

North Olmsted, Ohio, United States

• Ensured smooth onboarding and offboarding processes by managing account creation or deletion in Active Directory, Office 365, proprietary software, etc., maintaining data integrity and security.
• Independently managed after-hours operations, executing critical tasks for uninterrupted workflows.
• Directed complex technical issues to relevant upper-level departments, optimizing problem-resolution processes and minimizing downtime caused by network and proprietary software complications.
• Conducted comprehensive inventory management for all company computer devices, accurately tracking device movements and ensuring efficient allocation across various departments.

Westlake, Ohio

• Implemented and trained teachers/staff on software that enhanced lessons or office needs.
• Delivered comprehensive technical support and repairs for computers, devices, and VoIP phones.
• Managed and maintained the school's firewall to ensure a safe and optimized learning environment by blocking inappropriate websites and apps, meeting overall security standards.
• Served as the project manager for the installation and management of the high-speed internet, firewall, and VoIP phone service, contributing to seamless operations and student state testing.

Parma, Ohio & Elyria, Ohio

• Organized and conducted system-wide professional development training at conferences and monthly staff meetings, including materials for staff, teachers, parents, and the community.
• Developed and delivered tailored technology training sessions for staff, evaluating new technologies and vendors to implement solutions aligned with school requirements.
• Integrated diverse software systems to optimize operational efficiency and streamline processes, while also collaborating with teachers to enhance lesson plans.
• Provided comprehensive technical support and troubleshooting to ensure optimal functionality of educational technology tools, including computers, SMART Boards, and cameras for teachers and students.

Bachelor Of Arts – Ba, Law & Society

Bachelor Of Arts – Ba, Spanish

Bachelor Of Arts – Ba, Prek-12 Spanish Education

Courses In Law