Andrea Baxter Email & Phone Number

Dallas-Fort Worth Metroplex

Plano, Texas

In this role, I created and delivered educational content for new hire training and updated current employee training modules to increase service and agent productivity at a dental support organization serving over 350 offices nationwide. I developed recurrent training curriculum, and updated training manuals, policies, and procedures, while keeping them.

Plano, Texas, United States

For this position, I facilitated new hire and recurrent training courses, including creating training presentations and guides, and designing and maintaining new policies and procedures, training manuals, curriculum, and coaching sessions. Additionally, I liaised with vendors and internal stakeholders to ensure accurate and effective training content, and.

Plano, Texas, United States

At ZeOmega, I provided end-to-end project management for learning and development initiatives, including new hire orientation, technical, and career development trainings for company developing population healthcare management software. I supported the learning and development cycle from concept to delivery and evaluation. Also, I evaluated and made.

Plano, Texas, United States

For this position, I served as the liaison between clients and the technical support team to provide service and product troubleshooting by evaluating and researching client issues. I triaged user queries via chat, email, and phone, and routed them to the appropriate team members. I mobilized resources internally to meet customer needs, prioritized.