Andrea Berens Email & Phone Number

Rapid City, South Dakota Area

Rapid City, South Dakota Area

• Create websites layout/user interface using program languages PHP, HTML5, JavaScript,CSS and WordPress
• Deliver website that will meet stakeholders needs
• Creating and managing clients content to meet the needs of their business objectives
• Enabling the tools for Search Engine Optimisation(“SEO”) and ensuring the proper tools are available to meet internet marketing goals

Rapid City, South Dakota Area

• Design, manage and report on both Twitter and Facebook feeds maintaining a steady flow of content and engagement with followers.
• Implemented SEO best practice strategies for new and existing site optimization, link building campaigns, and paid search campaign management for local small businesses from start-ups to mid-size companies.
• Set-up and manage pay-per-click campaigns, create relevant ads with call to action, and identified relevant keywords for search engine marketing (SEM).
• Measure and report on effectiveness of digital marketing initiatives and campaigns, with the purpose of driving efficiency, scalability and ROAS.

Rapid City, South Dakota Area

• Research and respond to complex, high-risk customer complaints/inquiries identified as substantial issues, while mitigating reputational risk and protecting the GE brand.
• Act as a customer liaison and interface with process owners to bring resolution.
• Analyze complaint trends and identify patterns to determine root cause and recommend corrective action.
• Developed interactive website for employees to navigate through policies and procedures using HTML5, JavaScript, and CSS3.
• Created and implemented correspondence database, used by over 13 locations as a tool to answer complaints, concerns and inquiries covering over 2000 different topics and escalated situations.

Rapid City, South Dakota Area

• Facilitate negotiation between disputing parties by providing direction and encouragement, working collaboratively with the parties and finding creative ways to reach a mutual solution
• Thoroughly respond to verbal and written inquiries from representatives, clients and customers

Took inbound telephone calls that entailed handling customer questions, complaints, and billing inquiries, demonstrated courtesy and professionalism in resolving customer issues.Offered alternative solutions when appropriate in order to retain the customer's business.Offered customers products and services administered by the business in order to meet.

Educate and train new wait staff and ensure they were prepared to serve customers adequately. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Take orders from patrons for food or beverages. Responsible for ensuring all wait staff completed their required side duties after their shift were complete.

Master Of Business Administration (M.B.A.), International Business

Activities and Societies: AIPT

Business Administration Bachelor Of Science Degree, Information Systems

Business Administration Bachelor Of Science Degree, Pre-Law