- Oversees the operations of 5 retail locations while ensuring alignment with corporate goals and standards, including home store location. -Develops and executes strategic plans to drive sales growth, increase profitability, enhance customer satisfaction, and build highly successful teams. -Provides leadership, coaching, and mentorship to Store Leaders and their teams to achieve performance targets and foster a culture of excellence. -Analyze sales data, market trends, and operational metrics to identify opportunities for improvement and implement effective solutions. -Conduct regular store visits to assess performance, provide feedback, and ensure compliance with company policies and procedures. -Collaborate with cross-functional teams, including Marketing, Merchandising, and Human Resources, to support initiatives and promote synergy across the district and region. -Manage budgetary responsibilities, including expense control, payroll management, and resource allocation, to optimize operational efficiency and financial performance. -Address escalated customer inquiries and concerns, resolving issues promptly and ensuring a positive shopping experience. - Circle of Excellence Market Leader for 2023, top 5% of company for operational performance.

• Drove consistent execution across multiple stores, including home store, by setting clear direction and strategy to drive results on all aspects of the business focusing on Services, the customer experience, and inventory management and pet care operations. • Analyzed sales, key metric reports, and business results and takes appropriate action to capitalize on strengths and deficiencies of product and market, while also ensuring all stores are following policies and specific store and safety standards through proper communication and follow up. • Set the standard across all market stores to foster a culture of belonging by setting the expectation of proper recognition and proper execution of belonging activities. • Inspired a culture of accepting change by helping Store Leadership problem solve through situations and getting to root cause while utilizing Behavior Based Performance Culture. • Visited Market Stores on a consistent routine and provided feedback regarding overall store performance and team development.

-Provides leadership support to all aspects of business including Services of Grooming and Pet Training, the Customer Experience, Inventory Management Processes and Pet Care Operations. -Strategic and creative planner on merchandising, increasing traffic, and growing services business by analyzing company reporting. - Has consistent communication and follow up with all leaders to ensure focus is aligned with store priorities and that proper support is given to help achieve company and store goals. - Provides guidance and assistance throughout the West Florida District by mentoring peers and guiding stores through problem solving. Has a consistent voice on district conference calls. -Circle of Excellence Store Leader for 2019 and 2022, top 5% of company for operational performance. -Store Leader “Lead” program participant for 2019, program located at Home Office and was taught leadership skills focusing on empathic and situational leadership. - Store Leader TAP Participant for 2021 where I received hands on experience of being a Market Leader in current district. - Active Member of Store Leader Steering Committee that helps provide communication regarding store process issues from the regional field to home office from since 2019. - Active member of the East Area Services Captainship to help provide support and alignment of company priorities involving staffing, optimizing current programs, and finding new ways to help stores grow their business. Created video to help set expectations of current test role of Salon Receptionist to help stores gain understanding and purpose. - Active Store Leader Lead Mentor where I will guide and support for 3 Store Leader participants in 2022 SL Lead Program. - Active Member of Monthly Store Leader Call with Senior Leadership to provide feedback on current East Area priorities.

-Provided leadership to store team in all areas including sales, guest satisfaction, team member development, merchandising, inventory controls, cash handling, Human Resources, safety, loss prevention, and expense control. -Managed cross training and leadership skills for all management and department supervisors by helping them create individual development plans structured for their personal success. -Worked closely with Assistant Store Managers, 6 Department supervisors, and 30-50 team members to successfully manage daily operations. -Most recently participated in growth and development of team members in a new concept store located in Lakeland, FL from October 2017 through February 2018. Monitored sales, hiring, in stocks, guest satisfaction, and overall team member performance to ensure the profitability of the holiday season and the start of fiscal year 2018. Empowered team to become top in district in selling metrics and finished 125% to goal for 4th quarter. -Promoted exceptional customer experience and scored a 74 in “Net Promoter Score,” which was above regional average for 2017. This was accomplished by setting standards for impeccable customer service.

-Successfully managed one of the largest volume stores in the company (of 800 stores) and accomplished this by empowering each department supervisor to become their own business leaders through communication of all store initiatives to ensure team awareness of all aspects of business. -Managed the Back of House and successfully lead team to exceed company productivity goals for truck processing. -Increased Babies R Us registry business by 60% by empowering the department supervisors and team members, by tracking new customer creates, sales, and value, and by creating contests for team to increase overall registry traffic. -Helped store become ranked #1 out of 15 locations in inventory control in Tampa District. Drove shrink % to sales down from a 2.15% to a .67% through role clarity, leadership presence, cross training, and implementing inventory controls throughout the receiving process.

-Multitasked and balanced unclaimed patient accounts that lead to resolutions and closures while following HIPAA laws and requirements. -Navigated multiple computer systems while coordinating problem resolution with the appropriate departments. -Acted as a consultant to clients by making recommendations, reviewing and researching problems, and providing feedback on hospital contracts, while being respectful to their established policies, procedures, and practices.

-Audited patient accounts, for 3 hospitals, with outstanding balances to determine any billing problems, and solved issues accordingly by contacting insurance companies, reviewing claims information, and by writing appeals. -Conducted weekly status conference calls with the CFO and discussed admissions, cash projections, and problem claims. Worked directly with CFO to determine solutions and increase productivity. -Became skilled trainer of new employees of position basics, company computer systems, and reconciliation of all types of patient accounts.

-Worked closely with the Store Manager and Assistant Store Managers to plan and direct store initiatives, managed and executed product resets with reset team, and trained a team of 40 + team members on selling metrics, customer service skills, and merchandising standards. -Participated and completed the College Graduate leadership training program from 2010 – 2011. -Managed Career Fairs to recruit college juniors and seniors for internships and training positions