Andrea C. Email & Phone Number

Long Island City, New York, Us

Lead point of contact for all omni-channel services specific to the customer.Track the development and the success of our customers, referencing their goals and knowing how to accurately track against them.Merchandise product listings on the web for markdowns/special promotions.Developed the advocate program which provides after-hours service to customers at store level.Provide online inventory assessments to planning and allocations teamSelect, train, and manage a small team of tier 1 representativesProcess online returns and store-to-store transfersDeveloped ad-hoc reports to monitor oversold/out of stock items.Resolve customer Inquiries and complaints via phone/e-mailManage the web order errors; responsible for providing relief to over 50 stores

Los Angeles, California, Us

Manage, organize and prep all samples in showroom. Update client contact list and research prospective buyers. Oversee studio invoicing, daily freelance billing and monthly capacity reporting.Provide supervision and production support of ongoing photo shoots.Help conduct buyer meetings and prepare purchase order forms for line sheets. Market (Coterie) to wholesale buyers and retailers.Develop content for instagram including overseeing photo & video shoots and the creation of copy, captions, hashtags and emoji’s Provided creative input and styling for look book and Facebook social media posts.

Paramus, Nj, Us

Resolve customer inquiries and complaints via e-mail/phone escalated from third party vendor.Track and re-route bulk and wholesale ordersWorked in a team of four to increase web sales by 80%Daily detailed check of website's back end to make sure orders are being fulfilled according to the current allocation script. (Using Magento platform)Monitor/Retrieve payment on international orders through the BorderFree platform to ensure they are processed and shipped from the warehouse in a timely mannerManage the web order errors; responsible for providing relief to over 200 storesMaintain communication with our warehouse (managed by UPS) and process web order returns mailed back to the facility

New York, Us

Curate and Manage Guest ListPre-production sample tracking and organizingFollowing up with vendors and updating factory packing lists.Designers: Reem Acra, Katya Zol, Libertine, Vivienne Tam, Caroline HerreraDesigners:Reem Acra Katya ZolLibertine Vivienne Tam Caroline Herrera

Research and secure vendors for monthly events.Analyzed sales figures to forecast future sales and interpreted trends to facilitate planning.Maintained awareness of market trends in the retail industry through internet research Interviewed and selectively hired the most qualified candidatesFacilitate corporate orders and transfers between stores and work with vendors to provide feedback for the upcoming seasons buying options.Perform daily Open/Close operations, received incoming shipments and completed weekly inventory countVisual Merchandising

Received and organized samples from vendors. Assist in communicating with Producers and review flow sheets prior to airtime and in suggesting changes based on presentation. Direct models during live show presentations Assist in keeping wardrobe area neat and organized. Assist in prepping clothing as needed (ironing, steaming etc.). Attend any and all intern meetings and functions.

Business, Management, Marketing, And Related Support Services

Fashion Merchandising, Merchandising And Buying Operations