Andrea Carr Email & Phone Number

• Focused on providing top-of-the-line instructional design and content development for 50+ business lines using platforms such as Storyline 360 and Rise 360.
• Create, design, and develop courses with the end-user in mind and ensure content meets 508 compliance standards.
• Reinforce learning objectives and accessibility standards through practical analysis of course reports and user experience.
• Establishes partnerships with business leaders and subject matter experts to ensure end products meet and exceed expectations.
• Exceeds in attaining client buy-in for project design by creating efficient project goals and outlines.

Lincoln, Nebraska Area

• Streamlined facilitator resources to help make training more impactful for both facilitator and trainees including clear-cut agendas, facilitator notes, classroom activities, and job aids.
• Overhauled what was an exclusively facilitator led training and exceeded in developing it into an online independent study curriculum where the business line saw better results than pervious in-class training.
• Accomplished leader with established experience in onboarding new clients and providing feedback to grow and develop their own resources.
• Mobilized the creation of a unified onboarding and mentoring program and collaborated with several peers to create material to help improve the new hire onboarding process and professional development within the team.
• Revamped resources for 10+ business lines by building and maintaining user resources online using SharePoint Online and Power Automate systems.
• Guided a successful content migration project to a new version of SharePoint and coordinated with multiple business partners to ensure a smooth transition for all end-users.

Lincoln, Nebraska Area

• Relies on experience in the education industry to prepare, plan, and successfully facilitate training classes for 7 departments.
• Successfully manage and deliver trainings for 7 business lines while maintaining classroom resources and keeping associate resources up to date.
• Demonstrates leadership qualities by supervising training classes, managing attendance and behavior issues.

Lincoln, Nebraska, United States

• Oversaw updating the training calendars and training sessions in the learning management system for 6+ departments.
• Cut facilitator new hire preparation time in half by assisting in gathering and creating materials for upcoming training classes.
• Enhanced department’s efficiency by gathering and compiling data for weekly and monthly reports.
• Converted procedures and resources to a standardized template.

Lincoln, Nebraska, United States

• Fielded incoming questions and concerns from callers and ensured their questions or concerns were resolved.
• Consulted with internal departments on behalf of customers to determine next steps and provide superior customer service.
• Documented call inquiries to ensure accounts reflected accurate information.