Andrea Duff Email & Phone Number

Dallas/Fort Worth Area

Responsible for the general management of the APA staff, providing continuity for the Association. Ensures day-to-day operation of the APA staff. Recommends, implements and monitors human resource policies. Maintains scheduled reviews of departmental activities to promote continuity of the Association’s efforts and to organize the operation for maximum.

• Performance-based promotion with full strategic planning, budget control, and IT management to direct for 10,000 member association. Orchestrated inefficient department turnaround to highly productive team. Established.
• Created and managed $1 million dollar annual budget; reduced budget 35% through staff reduction and increased efficiencies; and expanded IT capital assets to $5 million.
• Directed $500,000, 8-month project to convert legacy tape backup process to 90 server, HIPAA-compliant system; acquired UPS and diesel generators to power the server room and key offices during emergencies. Designated.
• Created corporate disaster recovery plan to ensure system availability in a duplicate environment of key association functions in 24 hours.
• Updated server security; implemented single user sign-on for multiple systems.
• Led a team of 2 senior managers and 12 subject matter experts to formally define project scope, financial plans, project plan, key business and systems requirements, and communications.

• Administered server security, managed help desk, and directed technology advancement.
• Improved help desk customer satisfaction 50% by creating incident tickets, conducting personnel training to improve response time, minimize call escalations.
• Increased membership 10 % by implementing broadcast e-mail and innovative marketing.

• Managed internal and external communication between pilots and membership. Wrote copy for press releases and conferences, key events, and radio interviews.
• Media coordinator for the 1999 sick out, the Little Rock 1420 accident and NTSB hearing, 9/11 terrorist attack, and the media/public relations events for 9/11 ceremonies for the first two years post 9/11 both in New.

• Overall responsibility to provide efficient operations of day to day business. Managed office staff of eight employees.
• Budget greater than $1million. Supervised day to day operation of accounting department, prepared monthly requirements and financial reports. Prepared taxes and made payments.
• Participated in annual budget process.
• Resolved customer questions and concerns through customer service initiative.
• Human resource generalist - provided support to all employees in regard to insurance benefits, PTO and vacation record keeping, DOL administrative requirements.
• Trained all new employees through orientation program.

• Assistant Purchaser - Sourced vendors, price quotes, purchase orders, invoices, cash flow, vendor schedules, international and national freight forwarding
• Customer Liaison - Briefed customers on progression of their sites, produced/maintained Fit-Out Manual, coordinated Project Manager/labor on-site dates
• Assistant Project Manager - Took over in-house duties when Project Managers were on-site, hired laborers and supervised, maintained project paperwork
• Assistant to Vice President and Director of Design & Development - Travel arrangements, scheduled calendars, confidential personnel files, personal finances, organized social functions, and recruited

• Managed office of 6 employees, client relations, sales orders, inventory control, directly supervised Data Entry Clerk

Business

Business