Workforce Management & HCM Full Suite - Retail & Hospitality Vertical, 20 Nationally Known Enterprise Customers/48M ARR. Started 1st Grocery Micro-Vertical to align the voice of grocery including UKG Grocery Leader SeriesKey advocate for customers with a focus on increasing adoption, ensuring retention and satisfaction and reducing churn. Responsible for establishing and maintaining mutually beneficial relationships with the customer executive sponsors, decision makers as well as key roles in the organization to gain a 360-degree view of the customer’s use cases, satisfaction, and value perceived from UKG. Entrusted to develop knowledge of the customer's key business objectives and provide valuable insight into how to use the UKG suite of products and services to achieve those goals. Prepare and conduct regular Executive Business Reviews with customers, including relevant content and participants to help advance the customer’s business goals and objectives. Liaison to leaders within UKG Product, Services, Support, Engineering and Sales organizations.

UKG Customer Success Manager of the Year - 2020Workforce Management & HCM Full Suite - Retail & Hospitality Vertical, 12 Enterprise Customers/20M ARR

Workforce Management - Retail & Hospitality Vertical, 15 Nationally Known Enterprise Customers/18M ARRResponsible for long term customer success related to the Kronos Workforce Management solutions. Developed and maintained strong relationships built on trust and advocacy at various levels within client organizations including executive sponsors and key stakeholders. Outlined and executed customer success plans that address critical business issues and strategic goals so clients get the most out of the technology investment. Defined critical success factors, metrics for success/potential issues, and provided recommendations. Worked collaboratively with the account executives, services, product and support to promote customer health. Align activities with customer’s business case and business strategy.

Retail, Hospitality, Manufacturing, S&D, Healthcare - 10 Nationally Known Enterprise Customers/15M ARRPrimary for renewals and footprint expansion. Responsible for long term customer success related to the Kronos Workforce Talent Acquisition and integrated products. Developed and maintained strong relationships built on trust and advocacy at various levels within client organizations. Supported clients by providing guidance on best practices and identified optimization opportunities to improve customer value. Outlined and executed customer success plans that address critical business issues and strategic goals so clients get the most out of the technology investment.

Retail, Hospitality, S&D - 10 National Known Enterprise Customers/10M ARRResponsible for understanding enterprise client needs and managing the relationship built on trust and advocacy. Kept customers abreast of new features and functionality. Assist with managing projects and ensure customer satisfaction with products and services. Specifically responsible for overseeing client specific system enhancements and serve as escalation point for tactical issues related to the Kronos Talent Acquisition software (formerly Unicru).Responsible for long term customer satisfaction related to the Kronos Workforce Talent Acquisition product and long term growth of the business relationship. Work with customers to access the effectiveness of their use of the technology, and to help improve their recruiting process. Act as a consultant on long term process improvements, as well as best practices that can be employed to get the most out of the technology investment.

Managed "big box" (grocery & specialty retail) and nationally known hospitality clients totally 12+ million in ARR. Primary for renewals and product footprint expansion.Responsible for understanding enterprise client needs and managing the relationship built on trust and advocacy. Keep customers abreast of new features and functionality. Assist with managing projects and ensure customer satisfaction with products and services. Specifically responsible for overseeing client specific system enhancements and serve as escalation point for tactical issues related to the Kronos Talent Acquisition software (formerly Unicru).

Managed talent acquisition systems, applicant screening & related vendor partnerships for field and corporate hiring for a 40k employee organzation. Led team of 10 exempt and non-exempt associates. Responsibility for nearly 100 (small to large scale) projects. Facilitated national conversion from existing drug screen provider to new drug screen provider. Led creation, implementation & on-going support for on-line pre-employment management testing solution. Oversaw Immigration processing, Fleet Driver processing, Pre-Employment testing, Background Checks and national College Recruiting program.

Oversaw national recruitment effort for full-time and intern positions. Developed and ran corporate internship program. Created and facilitated college recruiting training tools/training & rebranded on-campus college recruiting materials. Enhanced and executed graduate level recruiting program. Developed and piloted INROADS Retail Management Academy internship program; improved INROADS intern conversion rate for full-time from 10% to 75%. Ran MBA Executive Recruitment program. Additional roles include overseeing immigration processing for foreign professionals and supporting operational components of outplacement center to support organizational transitions.

Full-lifecycle recruiting; filled on average 40 tough to fill positions annually (primarily AS400 IT roles); majority experienced level hires (50k+) with an average weeks to fill at 6 weeks

Initially supported telecommunications (voice, PC, help desk) recruiting for Circuit City’s DIVX business (March 1998-August 1998)

At the time, the third largest bookstore chain in the nation with over 170 storesManager of Recruitment, April 1997 – March 1998College Recruiter, March 1996 - April 1997Metro Area Training Manager, August 1995 - March 1996Store Manager, White Flint Super Crown, October 1993 - March 1996 (35k sq ft/100 employees)Store Manager, Various Crown Books Stores of increasing volume, March 1989 - October 1993