As a Customer Success Manager and Digital Marketing Specialist at a boxing gym, I built strong relationships with members to ensure a positive, results-driven experience, providing personalized support and guidance to enhance retention and satisfaction. I tracked member progress, resolved issues, and collaborated with coaches to tailor services to client needs. Additionally, I developed and executed digital marketing campaigns across social media, email, and SEO to increase brand visibility, drive membership growth, and engage the community. My efforts helped optimize the gym’s online presence and foster long-term member success.

Manager of social media, in charge of crafting posts for platforms like Instagram, Facebook to promote classes, share success stories, and engage the community.SEO optimization in order to improve online visibility and attract more visitors to the gym.writing content for events like fights, tournaments... etc.

Developed and implemented effective communication strategies to enhance workers awareness and engage them with any activity within the company. Created compelling content for various platforms, managed email internal comms, and collaborated with internal teams to ensure consistent messaging. Content creator in Spanish and English for website articles, with experience as a communications specialist for Linio. I also assist with team reviews by checking wording and ensuring SEO tools are used effectively.

Manager of the social media Twitter and Facebook to solve problems related to Spotify accounts

Advise suppliers, internal and external clients on requests related to the services offered by the institution. Communication bridge between different areas (payroll, administrative area) to provide solutions to the requirements of students and campus residents.