Andrea Grayson Email & Phone Number

Dallas, Tx, Us

United States

• Leads a team of 4 District Directors of Stores and 40 locations across North Texas, El Paso, and Wisconsin.• Managed BI Analytics, P&L, and KPIs s to implement business plans that drives performance aligned with the company’s budgets and overall goals. • Collaborate with corporate teams on marketing and promotional campaigns.• Centralize customer service as a focus towards growth and betterment of the customer experience. • Prepares and presents comprehensive regional reports for senior management.• Travel 75%.

Irving, Texas, United States

• Led a team of 3 Regional Managers, 10 District Managers, and 58 locations across Wisconsin and East Texas.• Managed BI Analytics, P&L, and KPIs s to implement business plans that drives performance aligned with the company’s overall goals. I regularly reviewed and analyzed the above mentioned reports to provide insights on into my area's performance including profit/loss.• Implemented new sales strategies and promotions, focusing on customer service and operational metrics.• Identified and implemented process improvements to reduce costs and increase efficiency in products and services.• Evaluated materials and products to meet quality standards, implementing a total quality management program.• Ensured compliance with company policies and procedures, local, state, and federal regulations, and legal and ethical regulations.• Collaborated with corporate teams on marketing and promotional campaigns.• Traveled at 50-75%.

Irving, Texas, United States

Responsibilities:• Collaborated with retail locations and field managers to optimize operations and enhance efficiency.• Test and implement new products and services, contributing to company innovation and growth.• Conduct audits of training materials, ensuring relevance and effectiveness.• Support stores and customers in managing accounts with utmost discretion.• Generate and disseminate company-wide memo updates, maintaining clear communication.• Lead recruitment and training of retail per across locations.• Travel to assist stores in essential business operations.Gained Experience:• Collaborated cross-functionally with project management, IT, and senior leadership on testing and implementing procedures for the company's new customer portal.• Contributed significantly to the development of the New Hire Training Manual, incorporating innovative techniques and systems.• Orchestrated the rollout of new system programs and conducted training sessions for employees across multiple states.• Conducted audits and created streamlined administrative and store-level procedures for increased efficiency.• Facilitated New Hire Training for various administrative roles, including Operations Team Members, Customer Service Representatives, Project Managers, Marketing Managers, Financial Accounting Executives, and Area Managers.• Provided continuous training for Operations Team Members and Customer Service Representatives on administrative tasks, report management, customer service, system training, and daily responsibilities.• Utilized various reports and systems for research, providing resolutions to rectify financial accounts for clients/customers.• Successfully served as the Regional Manager for Wisconsin locations (18 stores) for six months, demonstrating leadership and operational expertise.• Currently serving as the Regional Manager for ID stores, showcasing ongoing commitment and leadership within the organization.

Richardson, Texas

• Organizes three teams: Style, Cosmetics, and Electronics. Uses strong communication skills between my department and other departments to create an effective cohesive plan of execution throughout the building.• Trains teams on floor planning, planograms, revision changes, presentation, independent execution of workload, team strategy, and making guest connections. • Focuses on strategies for metrics such as sales in comp %, Basket units, Net Promoter scores, and Save-The-Sales, Added accessory rate, and Service Replacement Plans. • Closing Leader on Duty- Responsible for closing all departments of the store including brand, alarm codes, checking fridge temperatures, and preparing the store for the next day. • Plans sales execution, creates special orders/ship to stores, delegates daily actions, as well as building strong work culture with the team and guests, whilst working in a fast-paced environment. • Visual Merchandising major floor plan changes both plan and execution• Interview, hire, and train potential leaders on different aspect of running one of the highest selling departments of the business; Style, Cosmetics, and Electronics (Specialty Sales).

Frisco, Texas

• Using effective leadership and communication skills in training teams on add-ons, selling to the guests, and guest service. Manages and trains on projects. Motivates teams on efficiency and effectiveness while servicing the guests.• Managed the store through quarter 4 sales events and maintained an organized and cohesive shopping experience.• Became a direct report for the District Manager and promoted a good team foundation while the Manager was on leave of absence.

Denton, Texas

• Started as a seasonal College job as an associate which turned into becoming a liaison for creating great guest relationships and championing a Lowes as a store with amazing guest service. • Using strong interpersonal skills to deliver quality service receiving online ordered items, in-store pick-up items, returns and exchanges, credit cards payments, credit card profiles, military profiles, and tax exemption set-ups.

Dallas/Fort Worth Area

• Maintained professionalism and high-quality work ethic whilst still performing my best at Lowes. • Visual Merchandising- Creating newness in the showroom building fixtures and presentations, prepping for Buyer Markets using planograms.• E-commerce- Adding/removing product from sites and e-catalogs, retrieving and fulfilling orders.• Inventory Control - Updated inventory counts and updated catalogs for the vendors.• Buyers' Assistance- Worked with Vendors from all over the country and created orders for stores and boutiques. Worked with Brandwise software and Genesis Computer Software to complete and manage orders, update inventory, and organize buyer accounts.

Denton, Tx

• Maintaining stock, cleanliness, and order in the work place• Projecting outstanding customer service in a friendly environment• Training new employees and assisting with their development as a self-efficient co-worker• Creating long-lasting relationships with co-workers and supervisors regularly to keep the environment relaxed and fun to work in• Sharing new techniques to provide the best quality performance and maintain a consistent work flow

University Of North Texas

My main job was to get the models ready, line them up, and assist with leading them the day of the show. Making sure everything went smoothly and timely with the models getting their hair and makeup done; keeping communication with the hair stylists, make up artists, and clothes stylists. Before the show day, I assisted with the production, promotion, and set up of the fashion show. I helped make the props ad costume pieces for the show. I also handed out flyers, promoted the show on social media, and promoted the show at other organization meetings. I made myself available at different hours of the day.

San Antonio, Texas

• Assisting customers in the dressing rooms• Lowered the percentage of Loss Prevention by regulating the dressing rooms• Provided wise advice to customers, learned in class, on items to gain a satisfied result and an increase in revenues• Maintain sales floor presentation with organization and visually appealing set-ups• Stocked merchandise • Memorization of the product placement on the sales floor to efficiently assist customers with item navigation• Interaction with customers on a daily basis providing a pleasing customer experience and friendly environment

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Merchandising, Graduate

Activities and Societies: Definiton Dance Team- spring 2014 Merchandising Inc.- Spring 2015 Young Women Lead- Fall 2016- Spring 2017