Senior Vice President of Operations of the #1 Wholesale Lender in the world! Leadership, operational excellence, unparalleled client service and focus on developing our team was in the forefront of everything we sought out to accomplish. Growing from 100 team members back in 2015 when I first started leading these teams, to well over 1000 in 2020 was the greatest journey to be a part of. Our strength not only grew in size, but more importantly in strength.

Championed centralization initiative for mortgage insurance functions within company for both lender-paid and borrower-paid mortgage insurance. Developed best execution model and streamlined entire process internally and with our MI partners to allow company (and ultimately our clients) deliver highly competitive rates, saving tens of thousands of dollars a month, maximizing team productivity, all leading to an increase in volume month over month and proving to make United Shore a stronger competitor in the market.Led all Scratch & Dent Loan Sale initiatives, and coordinated all bulk servicing sales (ranging from $2-10B)Lead of warehouse operations team and managed Warehouse Bank relationships, working closely with key investors as well as our Finance division to manage contractual covenants and utilization for maximum efficiency and cost management

Head of Operations team, working closely with Head of Sales and Underwriting as well as client relationship oversight team.

Vice President, ACE Program Manager – Post Closing• Developed ACE Partnership Program to attract new highly-producing correspondent mortgage originators and to increase revenue from existing correspondent customer base with managing pipeline of nearly $1b in monthly fundings• Manage team of 17 Account Managers • Work with Underwriting to ensure ACE pipeline receives priority and quality review• Maintain Post Closing checklist database • Promote ACE Program by communicating program benefits to internal and external clients• Analyze ACE Program capacity, team workload and performance statistics• Created nomination process to prioritize new program partners• Championed a continuous improvement methodology with internal support groups to streamline file flow, gain efficiencies and improve overall customer experience.Assistant Vice President, Assistant Manager – Post Closing Support• Managed department of 40 people• Oversaw daily operations of team members and team leads to ensure maximum efficiency and structure• Ensured successful completion and follow up of SOX, Wetzel Trott, Post Closing Security and Post Closing Review audits• Continuously evaluated and improved departmental processes• Conducted monthly training seminars for department staff• Coordinated all projects for Post Closing business unit• Processed and approved payroll, salary increases, personnel paperwork, and performance reviews• Maintained monthly Post Closing process flow and organizational chart• Recruited, Interviewed, hired and trained new staff members• Created Post Closing Customer Support center and enforcement of quality control measures • Maintained all Post Closing Checklist Administration changes and processes