Andrea Harrison Email and Phone Number

Paces MedEquip was acquired by Agiliti Health December 2022. • Collaborated with cross-functional teams to facilitate the transition of Paces MedEquip sales history, invoices, price lists, customer requirements, and contract conditions from NetSuite to the Agiliti customer service and accounting systems.

• Served as a key member of the executive team and supported the team by addressing and resolving special requests.• Functioned as a lead on the NetSuite launch team, resulting in improved business operations and efficiency.• Trained team members on NetSuite and the Microsoft Access Database that it replaced, ensuring proficiency in new systems.• Researched and implemented NetSuite enhancements that optimized the parts and supply ordering process, saving time for repair technicians, inventory staff, and accounting personnel.• Acted as a subject matter expert, providing information, instruction, advice, and hands-on support across the organization.• Managed information reporting and analysis. Provided quarterly and on-demand reports and business reviews to customers, executives, sales, operations, and accounting using NetSuite and Microsoft Excel, employing pivot tables and graphs to tell the story of the data.

• Led a remote team consisting of the sales support manager and six sales support coordinators processing incoming and outgoing repairs of surgical medical equipment.• Managed orders which resulted in the creation of over 11,000 invoices in 2019 covering 43,000 individual pieces of equipment, and 12,000 instrument trays/sets that included over 720,000 instruments (an average of sixty instruments per set).• Developed reports to assist with growth and quality improvement through the analysis of sales, repair turn-times, quality rejections and warranty repairs.

• Supported the repair and maintenance of critical medical equipment for hospitals and doctor’s offices through a managed service model, ensuring timely service delivery and compliance with healthcare regulations.• Supervised all aspects of the surgical medical equipment repair process with in-house technicians, outsourced repair providers, lab managers, sales reps., and customer service reps., to continuously improve repair quality.• Led the repair quality improvement team, conducted weekly meetings to analyze and present data on complaints and trends.• Created and distributed management and sales reports, spreadsheets, and charts to support business decisions.