Business Analyst – LGIM Business Change Jan 2021 – July 2024• Lead Business analyst on key strategic project to close the Personal Investing book • Phase 1 – Managed data take-off impacts for migration of c.300k customers to Fidelity via multiple tranches; managed the operational impact assessment to define procedure cut-overs/ handovers• Phase 2 – led the analysis team for the remaining cohorts of customers, developed exit strategies for different cohorts, defined communications approach, supported operational readiness, data test analyst, implementation managerBusiness Analyst – L&G Retail and Workplace Change 2016 – 2021• FCA Retirement Outcomes Review – lead BA to make the L&G workplace pensions customer journey compliant with COBS rules, encompassing introduction of new customer wake-up packs and amendments to existing drawdown illustrations• Payroll ISA – lead BA across full project lifecycle launching new Payroll ISA proposition including new online journey, enabling L&G to be competitive in securing new business opportunities• Ops system replacement – lead BA on feasibility study/ investigation into replacement of existing system, assessing alternative options and key recommendations. Business Analyst – L&G Retail Investments 2001 – 2016• End to end project delivery using a number of methodologies. Examples of projects delivered are data migrations, introduction of imaging and workflow, fund launches, regulatory, new system implementations, fund closures and system upgrades. All projects delivered within time, cost and quality constraints• Key accountabilities: Requirements elicitation including creation of business requirement specifications; Workshop facilitation at all levels of management; Stakeholder analysis and definition of project roles and responsibilities• Implementation manager creating and owning the imp plan through to completion• Responsible for all project controls including Benefit, Risk, Assumptions & Issue Management

• Developed and maintained a business-critical customer accounting system for over 300k customers• Carried out Y2K compliance testing of system and interfaces • Provided cost/benefit analysis for internal requirements to aid cost aware business decisions• Established formal, auditable procedures as part of the company's bid for ISO9001 certification

Systems Tester - Tested a major new Internet project ensuring product met customer requirementsAnalyst/Programmer - lead role on Electronic Filing project, providing in-depth business knowledge to external consultants. System Developer - Developed system using new technologies and skills, and also trained 10 users Customer Support - Supported all internal projects by providing best-practice consultationDatabase Administrator - maintained and enhanced all Companies House IDMS(X) databases Section Manager - Managed a busy section consistently meeting tight deadlines