Andrea Gold Email & Phone Number

Leonardtown, Maryland, United States

Frederick County, Maryland, United States

Frederick County, Maryland, United States

❖ Utilize inventory management systems to analyze and research merchandise shipments in accordance to inventory control processes❖ Review practices and procedures to determine whether improvements can be made and support changes as appropriate❖ Provide feedback and contribute to training materials, conduct interviews for open positions, and oversee the onboarding of new associates❖ Create strategies to achieve volume and productivity goals of merchandise fulfillment team

❖ Used metrics and fashion knowledge to train and develop team of 16-24 stylists to successfully style customers, train machine learning, and assist cross-functional teams in experiments.❖ Insisted on highest quality from team as the Quality Control SME; identified what did not meet the guidelines and assisted teammates to improve quality of work daily.❖ Brainstormed and elevated ideas and improvements to program tools, guidelines, and processes by analyzing data and offering solutions.❖ Pulled weekly business data and compiled a trend report for teammates and project managers to better understand customer needs.

❖ Performed exceptional customer service for high- priority clientele❖ Tracked conversion rates for customers on Microsoft Excel and adjusted sales methods accordingly❖ Managed team of 6 stylists to ensure they were maintaining high level of client satisfaction and expertproduct knowledge

❖ Used knowledge of trends and brands to cater to customers' needs and wants❖ Pioneered new accounts and maintained a strong, growing customer base❖ Executed daily department tasks including stocking, creating merchandise displays, mark-downs

Fort Collins, Colorado Area

Collaborated successfully with a variety of personalities and work stylesCreated photographic & video content for the company's social media accountsCurated and edited photographs that exemplified the events and experiences of the voyage

❖ Responded to incoming customer queries in a timely and respectable manor❖ Reconciled issues using the creative problem solving measures given to us in training❖ Communicated effectively via phone, email, and in person meetings with disgruntled clients