Andrea Macpherson Email & Phone Number

Plano, Texas

Addison, TX

• Supported Sales, Marketing, Collections, Operations, Remarketing and Credit departments
• Mentored internal customers throughout all departments
• Developed rapport and strong relationships with dealers and field professionals locally and nationally
• Advised and resolved day to day dealership processes and information
• Facilitated and resolved daily non-sales related issues

Addison, TX

• Coordinated and scheduled meetings, interviews, appointments and events for management and staff
• Analyzed and communicated reporting data to multiple departments
• Managed dealer reserve payments
• Compiled and processed expenses reports, daily quotes and sales numbers for management and over 40 field representatives

Westlake, TX

• Manage lease end collections and return accounts
• Manage personal portfolios of TD Auto Finance customers, averaging over 750 accounts monthly
• Collect payments, payoffs and other fees accrued on customer accounts
• Negotiate and resolve lease end debt
• Assist and review customer loan applications, while ensuring delivery of finance options
• Develop strong customer relations while providing excellent customer service