Andrea Martin

Andrea Martin Email and Phone Number

Strategic Planning and Transformation Lead driving innovative customer service solutions at Barclays @ Barclays
london, greater london, united kingdom
Andrea Martin's Location
Houghton-Le-Spring, England, United Kingdom, United Kingdom
Andrea Martin's Contact Details

Andrea Martin work email

Andrea Martin personal email

n/a
About Andrea Martin

After joining Barclays 23 years ago I have spent most of my career within Business Banking. Most recently my current role is a Strategic Planning and Transformation Lead for Customer Servicing with a proven track record in supporting organisational change and growth. I am skilled in stakeholder management, decision-making, and fostering cross-functional collaboration. Passionate about navigating complex business landscapes to deliver tangible results.My previous experience includesDigital Product Manager, Change Development Manager & a Regional Leader with a demonstrated history of working of leading colleagues through periods of change and uncertainty. I have been fortunate to support with the set up of a number of new business areas both within the UK and overseas. Skilled in Contact Centers, Banking, Performance Management, Business Process Improvement, and Team Leadership. Strong information technology professional graduated from New college Durham.

Andrea Martin's Current Company Details
Barclays

Barclays

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Strategic Planning and Transformation Lead driving innovative customer service solutions at Barclays
london, greater london, united kingdom
Website:
home.barclays
Employees:
64406
Andrea Martin Work Experience Details
  • Barclays
    Strategic Planning And Transformation Lead - Customer Servicing
    Barclays Jan 2023 - Present
    Sunderland, England, United Kingdom
    As a Strategic Planning and Transformation Lead for Customer Servicing, responsible for:- Leading cross-functional colleagues to identify areas for improvement and implementing transformative solutions.- Establishing key performance indicators (KPIs) and metrics to measure the success of customer service transformation efforts.- Collaborating with stakeholders to align customer servicing strategies with overall business goals.- Driving a culture of continuous improvement and innovation within the customer service function.- Pursuing timely deliverables through proactive communication and collaboration to meet and exceed deadlines.- Providing strategic guidance to ensure the organisation remains agile and responsive to evolving customer needs.- Building strong relationships with internal teams and external partners to foster a collaborative approach to customer service excellence.
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  • Barclays
    Senior Digital Product Manager
    Barclays Jan 2023 - Feb 2024
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  • Barclays
    Digital Product Manager
    Barclays May 2022 - Jan 2023
    Supporting the senior Digital Product Manager with the commercial growth of products. Working with senior stakeholders in the business and business partners along with the wider team to communicate vision and drive strategy. Working within the Commercial performance and alongside the customer experience team to increase acquisition and growth through all channels. Contributing to sales forecasts, using web analytics and other sources of data to diagnose performance.
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  • Barclays
    Change Delivery Manager
    Barclays Jan 2019 - May 2022
    Working within the Business Direct supporting on proactive and reactive changes to the business.
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  • Barclays
    Barclays Business Direct Regional Leader
    Barclays Oct 2015 - Jan 2019
    Sunderland, United Kingdom
    Leading a team of 14 business mangers, to support and grow business customers. Current portfolio in c50000 customers.
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  • Barclays
    Team Leader (Personal And Business)
    Barclays 2006 - Oct 2015
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  • Barclays
    Bank Advisor
    Barclays Nov 2001 - 2006
    Sunderland, United Kingdom
    Servicing customers, and supporting staff within an expert area.
    View

Andrea Martin Skills

Project Management Banking Retail Banking Team Management Team Leadership Call Centers Process Improvement Performance Management

Andrea Martin Education Details

  • New College Durham
    New College Durham
    Tourism And Travel Services Management
  • Washington Business College
    Washington Business College
    Travel And Tourism
  • Houghton Kepler School
    Houghton Kepler School

Frequently Asked Questions about Andrea Martin

What company does Andrea Martin work for?

Andrea Martin works for Barclays

What is Andrea Martin's role at the current company?

Andrea Martin's current role is Strategic Planning and Transformation Lead driving innovative customer service solutions at Barclays.

What is Andrea Martin's email address?

Andrea Martin's email address is an****@****ays.com

What schools did Andrea Martin attend?

Andrea Martin attended New College Durham, Washington Business College, Houghton Kepler School.

What skills is Andrea Martin known for?

Andrea Martin has skills like Project Management, Banking, Retail Banking, Team Management, Team Leadership, Call Centers, Process Improvement, Performance Management.

Who are Andrea Martin's colleagues?

Andrea Martin's colleagues are Snehal Vikhe, Rakesh Menon, Lance Williams, Darshita Vakharia, Venkata Prabhakar Estamsetty, Christina Cabral, Shubham Bharne.

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