Andrea Maxwell Email and Phone Number

-Manage response to requests from third parties impacting the Cash Customer Service Org (CCO), including but not limited to requests from government agencies, federal regulators, bank partners, and internal compliance audits. -Acts as a subject matter expert on current and historical requests impacting CCO; provides insight and guidance to CCO Third Party Response Lead, Cash Counsel, and Outside Counsel regarding strategy and decision making. -Acts as the central point of contact and… Show more -Manage response to requests from third parties impacting the Cash Customer Service Org (CCO), including but not limited to requests from government agencies, federal regulators, bank partners, and internal compliance audits. -Acts as a subject matter expert on current and historical requests impacting CCO; provides insight and guidance to CCO Third Party Response Lead, Cash Counsel, and Outside Counsel regarding strategy and decision making. -Acts as the central point of contact and support for project initiatives and responses relating to CFPB and Sutton Bank, engaging stakeholder groups as necessary for partnership, and managing all phases of communications related to the request. Provides insight, guidance, and management of all aspects of response; act as a liaison between different departments, groups and/or 3rd party partners, including managing senior leadership level stakeholders.-Responsible for training & onboarding CCO Third Party Response Lead and additional CCO Third Party Response Coordinator.-Drives reporting capabilities for CCO Third Party Response team - working with analytics teams to create and maintain a functional data dashboard for internal stakeholder audiences. Show less

-Manages legal, regulatory & compliance projects impacting the Cash Customer Service Org. -Provides direct or indirect supervision, coordination, and management of all aspects of project work; act as a liaison between different departments, groups and/or 3rd party partners.-Conducts status report meetings with management team to facilitate communication of schedules and project coordination.-Partners with other areas and functional groups that may require an understanding of each… Show more -Manages legal, regulatory & compliance projects impacting the Cash Customer Service Org. -Provides direct or indirect supervision, coordination, and management of all aspects of project work; act as a liaison between different departments, groups and/or 3rd party partners.-Conducts status report meetings with management team to facilitate communication of schedules and project coordination.-Partners with other areas and functional groups that may require an understanding of each project.-Acts as the central point of contact and support for project initiatives engaging other groups as necessary for any additional assistance and partnership and managing all phases of communications related to the project.-Creates and implement processes and tools for monitoring and project success. Show less

Leads a team of 15 support advocates - creating a team atmosphere of transparent communication and bias to action throughout the unexpected transition to a work from home status. Maintained the top Quality score in the company from June - December of 2020. Conducts weekly 1:1s with direct reports - coaching regarding professional development, performance management, project direction, & goal setting. Coordinates weekly with various shared services departments to gather data and… Show more Leads a team of 15 support advocates - creating a team atmosphere of transparent communication and bias to action throughout the unexpected transition to a work from home status. Maintained the top Quality score in the company from June - December of 2020. Conducts weekly 1:1s with direct reports - coaching regarding professional development, performance management, project direction, & goal setting. Coordinates weekly with various shared services departments to gather data and identify areas of opportunity within direct team as well as within the organization. Partners with peers and management to strategically foster collaboration between various teams, resulting in knowledge sharing that contributes to improved results across all participants. Developed a lead’s guide to performance management and distributed among peers, increasing awareness around proactive management strategies. Show less

WeWork, WeWork US Custom House, Portland, ORCommunity Lead - Operations, October 2018 - PresentCreate a collaborative team environment embodying uncompromisingcleanliness, including management of eight Service Associates toensure cleaning and hospitality responsibilities are executed daily toensure a positive member experience.Carry out daily full building quality control walkthroughs to addressimmediate issues, pre-empt potential issues and identify areas… Show more WeWork, WeWork US Custom House, Portland, ORCommunity Lead - Operations, October 2018 - PresentCreate a collaborative team environment embodying uncompromisingcleanliness, including management of eight Service Associates toensure cleaning and hospitality responsibilities are executed daily toensure a positive member experience.Carry out daily full building quality control walkthroughs to addressimmediate issues, pre-empt potential issues and identify areas forimprovement when required.Conduct weekly supply ordering of all consumables needed for buildingoperation from various third party vendors. Manage par levels to stayconsistent with ever-changing building occupancy in order to minimizefinancial loss and material waste.Organize move-in and move-out schedules to minimize member issues,seamlessly and simultaneously coordinating and delegating the statusand demands of each office to the Service team, Community team,Facilities team, and IT team.Sustain a high level of hospitality when welcoming guests or potential newmembers while simultaneously enforcing a proactive level of buildingsecurity.Develop professional relationships with members and intentionally gatherinformation on their needs to identify both WeWork and memberservices that could help them create connections that propel theirtrajectory.Support the Community Manager in decision making to promote bestpractices while fostering efficiency, organization, and empathy in allfacets of daily business. Show less

-Manage, mentor, and direct a team of 10-15 associates by delegating tasks and projects, educating on daily sales goals, and providing consistent learning opportunities.-Analyze marketing information and turn it into a strategic plan to drive traffic into the building.-Plan and publicize regularly scheduled events, including negotiating vendor contracts and compiling and distributing publicity material. -Succesfully doubled prior year’s total event sales within less than… Show more -Manage, mentor, and direct a team of 10-15 associates by delegating tasks and projects, educating on daily sales goals, and providing consistent learning opportunities.-Analyze marketing information and turn it into a strategic plan to drive traffic into the building.-Plan and publicize regularly scheduled events, including negotiating vendor contracts and compiling and distributing publicity material. -Succesfully doubled prior year’s total event sales within less than sixmonths in the role, placing store in top 3 in the district with event salesmaking up over 3% of LY business. Show less

-Responsible for creating a positive and personalized experience by providing one-on one individualized attention to each customer, including but not limited to:-Taking time to attend to each customer by listening to their needs, fostering trust through genuine connection and honesty, and making suggestions and recommendations based on their individual taste. -Assuring satisfaction through detailed product and company knowledge, advisement of current trends, and willingness to go above and… Show more -Responsible for creating a positive and personalized experience by providing one-on one individualized attention to each customer, including but not limited to:-Taking time to attend to each customer by listening to their needs, fostering trust through genuine connection and honesty, and making suggestions and recommendations based on their individual taste. -Assuring satisfaction through detailed product and company knowledge, advisement of current trends, and willingness to go above and beyond to accommodate by searching for products online and company wide. -Achieving and exceeding all sales goals set by management and corporate, generating consistently high SPH and UPT, and providing self- motivated enthusiasm for the product and the customer on an ongoing basis. Show less

-Assisting with and providing transportation to daily living activities, appointments, and errands.-Performing light household duties and meal preparation.

-Organized and oversaw marketing via social media outlets Instagram, Facebook, and Twitter-Collaborated with Store Manager to plan parties and events-Designed communication materials (flyers, business cards, store signage, web graphics)-Created and assisted with in-store display designs-Customer service and interaction on a daily basis-Trained and oversaw team of 4-6 employees. Delegated tasks and responsibilities.-Upholding standard of excellent service by providing… Show more -Organized and oversaw marketing via social media outlets Instagram, Facebook, and Twitter-Collaborated with Store Manager to plan parties and events-Designed communication materials (flyers, business cards, store signage, web graphics)-Created and assisted with in-store display designs-Customer service and interaction on a daily basis-Trained and oversaw team of 4-6 employees. Delegated tasks and responsibilities.-Upholding standard of excellent service by providing personal one on one interaction with customers. Show less

-Responsible for restaurant setup (table settings, room placement, buffet setup).-Bussed tables-Responsible for restaurant breakdown and clean up at end of shift