Andrea M. Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

- GTM strategy and execution. Build pipeline from inbound and PQL and close deals end-to-end.- Implementation and account growth of SMB & Enterprise partners- Achievements during product pivot: from $0 to $1M revenue, 130% net retention revenue, 95% activation of my own accounts

Amsterdam, North Holland, Netherlands

- Onboarding Specialist and long-term relationship building. Managing key portfolio of strategic accounts.- Transition and retention of key accounts during internal product pivot - Working cross-functionally by connecting customers (B2B partners) with internal teams (CS, Communication platforms, Product development... ) to ensure product optimization.

Amsterdam, North Holland, Netherlands

- Strategic, organized and assertive in working with a portfolio of clients with a wide variety of projects (SMB,Growth, Enterprise)- Developing best practices for new customer onboarding, assisting and personalizing implementation and customer growth/renewal to ensure ongoing customer success- Being a MessageBird advocate to boost customer learning by hosting webinars, participating in events, and improving implementation tutorials

Amsterdam

- Managing the Spanish Customer Market- Following up on customers' requests and complaints achieving a 9.1 CSAT score- Pro-actively thinking along with the customer to resolve their questions quickly- Reporting feedback to the product team to improve the UX/ UI- Strong problem-solving capabilities and adaptability to new processes- Collaborating with other teams to improve content and translations on website

Melbourne, Victoria, Australia

- Supporting event managers with logistical and administrative support- Maintaining records of all bookings e.g. venue and catering- Coordinating and setting up events efficiently through to completion- Monitoring that the operation of the event is on schedule

Barcelona Y Alrededores, España

- Supporting various Danone’s Business Units all over the globe by managing their relationships with suppliers.- Assisting in innovation, quality and sustainability projects of global perspective.