Andrea Mongan Email & Phone Number

Melbourne, Victoria, Australia

Lead Analyst working with entities to ensure long term financial viability. Focusing on supporting Boards and Senior Management to act in member's best interests.

Melbourne, Victoria, Australia

• Overseeing a team of 10 Business Analysts across Melbourne, Sydney and Mumbai which are required to provide the documentation to support a globalisation project moving administrative services from Superannuation.
• Managing a team of Business Analysist to ensure the on-time delivery of documentation to meet key project milestones
• Stakeholders and networking across different management levels of internal and external partners to influence positive outcomes
• Identifying, assessing, and addressing risks associated with transitions in Superannuation, Investor Centres, Fund Services, and support functions
• Oversee engagements according to the project’s cost management policies
• Excellent facilitation, written, and verbal communication skills to delivery clear and concise messages to all internal and external stakeholders Achievements

Melbourne, Victoria, Australia

• Working with subject matter experts to quickly develop a detailed understanding of procedures to produce accurate transition documentation. Working in an agile environment where competing priorities needed to be.
• Facilitating meetings with key stakeholders across multiple divisions
• Development of process maps, procedure guides and training documentation which met with internal quality audit requirements
• Communicated knowledge and learnings within the Business Analysist team to ensure consistency of documentation standards Achievements
• Quickly adapted to supporting multiple divisions including Investor Centres, Fund Services, and support functions
• Developed strong relationships with key internal and external stakeholders

Melbourne, Australia

• Managed the superannuation administration activities of a blended administration and call centre hub consisting of 20 team members to ensuring compliance with APRA, ASIC regulations and SIS Act while providing.
• Proactively identify potential issues and efficiently develop solutions while achieving the client's desired outcomes
• Stakeholders and networking across different management levels of internal and external partners to influence positive outcomes
• Data analytics to drive business efficiencies through the implementation of Enlighten in the LegalSuper Hub team
• Reviewing efficiency within in the team on a daily, weekly, and long-term basis to forecast and monitor performance against Key Performance Indicators
• Monitoring administration task with a view to detect and report suspicious matters and incidents

Melbourne, Victoria

• Assisted with the management of call centre teams consisting of from 10 to 20 team members for CareSuper, LegalSuper and Tasplan. Developed and maintained relationships with internal and external stakeholders to ensure.
• Quality auditing and coaching for Agent calls to ensure legislative compliance and quality customer service
• Providing day-to-day support to Agents regarding legislative and fund specific superannuation knowledge
• Liaising with internal and external stakeholders to ensure the provision of quality service
• Management of the call centre team in the absence of the Team Leader
• Mentoring the junior coaches across the coaching team pool in both a one-on-one and team capacity

Melbourne Area, Australia

Improving customer service levels for both internal and external customersProactive problem resolution with a mutually beneficial outcomes for both the customer and the business Management of a team including; recruitment, performance management, training, setting and monitoring of team objectives and KPIs. Management and monitoring of budgets including.

Queensland, Australia

Management of customer service levels, in an challenging environment, whilst major renovations took place in the hotelProject managed the configuration and installation of a new property management system (OPERA)Oversaw the Front Office and Housekeeping departments and liaised with Maintenance department to ensure the hotel’s and departments KPIs are met.

Queensland, Australia

Second in charge of Heron Island ResortImprovement of customer service levels for both internal and external customersProactive resolution of guest issues with a mutually beneficial result in the challenging environment of an island location Configuration of the hotel’s new event management system Reconciliation and analysis of the hotel’s takings and.

Northern Territory, Australia

Key Champion in the world largest hotel operating system conversion (Fidelio to OPERA)Data base management to ensure data integrity for marketing purposes Streamlining and coordination of administration procedures of the front desk and telephone operations Financial control, analysis and reporting of hotel revenue streams and profit margins Strong written.

Baltimore, Maryland Area

Melbourne Area, Australia

London, United Kingdom