Andrea Morrow Email & Phone Number

College Station, Tx, Us

•Account Management liaison for Exchange, Medicaid, and Commercial LOB; Maintains client Operations Log; Developed a mutually rewarding working relationship with client contacts to ensure superb customer service•Facilitate internal and external calls for over one hundred attendees•Serve as a consultative partner working directly with clients and key stakeholders helping to support all activities related to our clients' PBM•Demonstrates a high level of quality in client service through the execution of accuracy, responsiveness, reliability, exhibiting business acumen and professionalism on every interaction in a fast-paced account management environment•Follows through on outstanding issues to the point of resolution•Drafts project plans, SOPs, and tracking logs (Production Correction, Escalation, Claim Correction, Operations)•Reviews and submits Service Warranties in an accurate and timely manner; works with Service Warranty Analyst through Validation Report approval and Service Warranty closure•Coordinates with Benefits Relationship Manager (BRM) for coding and benefits related requests•Cross trains team members and provides ongoing coaching and support•Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including performance guarantees

Dallas, Texas, United States

•Coordinate fresh/waste oil tank installation across a variety of commercial and non-commercial food service industries•Manage new product install plans from sale to installation (Ink to Install); Work with employees, general contractors, owners and various decision making officers to gather and coordinate optimal scheduling dates/times for inspection, pre-work, and installation •Initiate, manage, and own all customer communication on install requirements and timelines; Ensure customer readiness for install•Utilize various systems to track and coordinate install progress with all involved parties (Customer, Sales, Dispatch, Project Management, etc.)•Host weekly progress call to discuss project status, reports, service issues, etc.; Liaison for Northeast region consisting of 10 depots

Irving, Texas

• Engineering, Sales, and Customer Service Liaison; Manage all aspects of the order flow process between quote and release to manufacturing• Offer product recommendations based on state/city guidelines, geography, etc.; Fulfill RFQs and facilitate contract, bond/lien process for DOT lettings/bids • Directly facilitate customer requests for pricing, quote, and scope of work associated with all products in assigned territory; Assist 3 Sales Engineers, across 6 states, within 2 business sectors• Facilitate project management by processing orders, providing product submittals/drawings, and assisting with problem-resolution in both Drainage and Bridges/Structures business sectors• Demonstrate thorough knowledge of products, processes, and policies to support and exceed customer requirements and expectations; Actively participate in conference calls/staff meetings/webinars/training to remain abreast and affluent on current business operations• Maintain healthy relationship with owned accounts with goal of retaining and increasing business; Actively manage list of owned accounts by engaging customers untouched by Sales Engineers

Coppell, Texas

• Business development and prospecting for Central region; developed and maintained positive relationships with customers• Managed inventory for existing accounts over a variety of industries• Met or exceeded first aid and safety sales goals; serviced customers in a manner which exceeded their expectations • Responsible for all order fulfillment activities related to existing accounts; documentation preparation, physical delivery, and invoicing• Provided training to existing accounts on equipment and product handling to reduce safety hazards and ensure that companies are OSHA compliant• Inventory management and optimization through use of SAP

Dallas, Texas

• Acted as a liaison between quality, sales, production, remote stocking locations, logistics group, manufacturing plant, purchasing, engineering, accounting, vendors, distributors, and customers• Drove change by taking ownership of processes needed to ensure superb customer service and customer satisfaction; attended trade shows to strengthen customer relations/build rapport• Coordinated production plan, forecasting, and order logistics for production plant(s), with respective personnel• Attended weekly production/sales meetings and reported pertinent information to concerned parties for four departments (Storage, Domestics, Transport, and NH3)• Remained professional and courteous when interacting with coworkers/clients• Facilitated continuous improvement; drafted documents; outlined processes; utilized Lean Management, Value Streams, Kaizen, Gemba, and 5S• Generated spreadsheets/reports using data obtained from multiple sources

Bachelor Of Science (B.S.), Health & Wellness, Social Science, & Humanities

Kinesiology And Exercise Science; English

Activities and Societies: Freedom Dance Ensemble Residence Hall Association Basic Rhythm Dance Company Intramural Sports Resident.