Andrea Ray Email & Phone Number

Phoenix, Arizona, United States

● Assist with, attend, and execute special promotional events, remotes, client events, activities, and community service programs sponsored by the station● Assist with the set-up and breakdown of station promotional equipment, including banners, tents, balloons, prize wheel, etc.● Keep promotional areas and station vehicles organized and clean. Safely drive station vehicles to and from station events. Obey traffic laws.● Represent the station in a professional manner that projects the desired station image at events with a high level of customer service. Interact with the general public, clients, and stations during events.● Assist with the sales department by capturing and providing clients with images and photographs of events.

Tempe, Arizona, United States

● Provides support to AXS customer service agents. Assists via in-person floor support, and remotely over Slack. Ability to assist on average 3-5 agents in several slack channels.● Ability to effectively communicate any ongoing issues on support escalations to be resolved. Assists with escalating requests to the proper support teams for further assistance. ● Escalate requests to be reviewed by the venues and clients. Monitor daily for responses and updates to provide to customers. Submits follow-up requests when required.● Complete client requests; including, following up with customers, researching customer’s accounts, and processing refunds and or exchanges. ● Assists fulfillment by running and correcting shipping order exception reports. Ensures shipping exceptions are resolved before cut-off dates. Able to assist with shipping domestic and international addresses.● Assisted with Client Services Department projects. Provided on-site event ticketing assistance. Resolved any ticketing software issues on-site. ● Attends and participates in meetings for upcoming on-sale. Stays up to date on current events and training. Provides feedback when necessary. Uses knowledge and expertise to create training material.● Must meet and exceed both weekly and monthly quality assurance and adherence scores. ● Met daily metrics for email correspondence, call handle time, and adherence.

Phoenix, Arizona, United States

● First contact: answer incoming calls, greet department guests and visitors● Administrative functions such as name badge requests, mail distribution, data entry, database maintenance, and filing● Reserved rooms for meetings● Created service, help desk, and facility requests● Created new requisitions. Distributed purchase orders. Billed for outstanding purchase orders● Daily review of project task log● Fulfillment of promotional and print collateral requests● Assist with the management of promotional inventory and event supplies● Monitor, facilitate, and check in/out equipment and event supplies● Event prep, set-up, and tear down● Inventory management. Ordering and coordinating with distributors' deliveries ● Training in processing payments using financial management systems. Ensured all purchase orders were paid for in full on time

Glendale, Arizona, United States

● Work events at most major venues in the valley such as State Farm Stadium, Talking Stick Resort Arena, and Chase Field● Train new members on specific venue policies and state laws● Meet sales rush and ensure stand remains in compliance with health code regulations● Supervise stand workers to ensure everyone has a role and ● Establish relationships with patrons creating a repeat customer base● Monitor guest’s alcohol consumption to ensure safety for all in attendance ● Record and manage inventory counts at the beginning and end of events and at the end of the month● Documented inventory and place replenishing orders as needed throughout events● Prepare money drops several times throughout the event● Consolidate and balance cash register drawers at the end of events● Account for total sales, process final money drop, and deliver funds to vault