Andrea Ray Email & Phone Number

Phoenix, Arizona, United States

• Assist with, attend, and execute special promotional events, remotes, client events, activities, and community service programs sponsored by the station
• Assist with the set-up and breakdown of station promotional equipment, including banners, tents, balloons, prize wheel, etc.
• Keep promotional areas and station vehicles organized and clean. Safely drive station vehicles to and from station events. Obey traffic laws.
• Represent the station in a professional manner that projects the desired station image at events with a high level of customer service. Interact with the general public, clients, and stations during events.
• Assist with the sales department by capturing and providing clients with images and photographs of events.

Tempe, Arizona, United States

• Provides support to AXS customer service agents. Assists via in-person floor support, and remotely over Slack. Ability to assist on average 3-5 agents in several slack channels.
• Ability to effectively communicate any ongoing issues on support escalations to be resolved. Assists with escalating requests to the proper support teams for further assistance.
• Escalate requests to be reviewed by the venues and clients. Monitor daily for responses and updates to provide to customers. Submits follow-up requests when required.
• Complete client requests; including, following up with customers, researching customer’s accounts, and processing refunds and or exchanges.
• Assists fulfillment by running and correcting shipping order exception reports. Ensures shipping exceptions are resolved before cut-off dates. Able to assist with shipping domestic and international addresses.
• Assisted with Client Services Department projects. Provided on-site event ticketing assistance. Resolved any ticketing software issues on-site.

Phoenix, Arizona, United States

• First contact: answer incoming calls, greet department guests and visitors
• Administrative functions such as name badge requests, mail distribution, data entry, database maintenance, and filing
• Reserved rooms for meetings
• Created service, help desk, and facility requests
• Created new requisitions. Distributed purchase orders. Billed for outstanding purchase orders
• Daily review of project task log

Glendale, Arizona, United States

• Work events at most major venues in the valley such as State Farm Stadium, Talking Stick Resort Arena, and Chase Field
• Train new members on specific venue policies and state laws
• Meet sales rush and ensure stand remains in compliance with health code regulations
• Supervise stand workers to ensure everyone has a role and
• Establish relationships with patrons creating a repeat customer base
• Monitor guest’s alcohol consumption to ensure safety for all in attendance