Technical Benefits Specialist
CurrentScrum MasterTechnical DocumentationProcess ImprovementCustomer Service / Support
Jan 2023 - Present
AeroLeads people directory · profile
Andrea Rivers Email & Phone Number
Advanced Certified Scrum Master (A-CSM®) | Certified SAFe SSM | Design for Lean Six Sigma Green Belt Certification
at
Zevo Benefits
1 work email found
@paychex.com
3 phones found area 585
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Advanced Certified Scrum Master (A-CSM®) | Certified SAFe SSM | Design for Lean Six Sigma Green Belt Certification
Location
Rochester, New York Metropolitan Area, United States
Company size
Who is Andrea Rivers? Overview
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Quick answer
Andrea Rivers is listed as Advanced Certified Scrum Master (A-CSM®) | Certified SAFe SSM | Design for Lean Six Sigma Green Belt Certification at Zevo Benefits, a company with 2 employees, based in Rochester, New York Metropolitan Area, United States. AeroLeads shows a work email signal at paychex.com, phone signal with area code 585, and a matched LinkedIn profile for Andrea Rivers.
Andrea Rivers previously worked as Technical Benefits Specialist at Zevo Benefits and Scrum Master at Immersitech. Andrea Rivers holds Ms, Information Systems, 3.95 from University Of Phoenix.
Company email context
Email format at Zevo Benefits
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{first_initial}{last}@paychex.com
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Profile bio
About Andrea Rivers
I have many years of experience in Information Systems, starting out as a contract KeyOp at Xerox and working my way up to Team Product Lead. I am interested in utilizing my knowledge, certifications and skill set in pursuing a Scrum Master position.• Scrum Master Certification through Scrum Alliance (2020)• Design for Lean Six Sigma Green Belt• Staff Development and Training• Project Management• Coordinating projects among multiple teamsRequirements Gathering,Technical Writing / Documentation,Troubleshooting,Problem Reporting,Lean/Six Sigma,Agile Software Support,Customer Oriented,Strong organizational skills,Efficient multi-tasker
Listed skills include Technical Writing, Requirements Gathering, Requirements Analysis, Troubleshooting, and 35 others.
Current workplace
Andrea Rivers's current company
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Zevo Benefits
10 roles · 29 years
Andrea Rivers work experience
A career timeline built from the work history available for this profile.
Scrum Master
- Lead teams by facilitating the agile process, ensuring agile teams are accountable for the success of their project.
- Helped teams move from waterfall to agile.
- Successfully migrated team to new Agile-based task management system.
- Created an Agile work process for the teams and trained them in its use.
- Worked with a new Product Owner to get them up to speed in Agile.
- Created a quality review board for prioritization and severity tracking of software defects.
Oct 2021 - Sep 2022
Automation Test Engineer
- Worked as a software engineer for quality assurance (QA) of human resources (HR) systems. Attended task triage meetings with the product owner, developers, and analysts to comprehend defect fixes and plan work for.
- Developed testing programs that addressed areas such as database impacts, software scenarios, regression testing, negative testing, errors, bug retests, and usability.
- Conducted the actual testing and analyzed the resulting data to identify or resolve operational problems.
- Collaborates with others to determine design specifications or details; documents design or development procedures.
- Documents software defects, using a bug tracking system, and reports defects to software developers.Select Accomplishments
- Proficient with the Atlassian tool set i.e. Jira, Confluence, Bitbucket and Adaptive Test Manager.
Mar 2018 - Oct 2021
Contract Test Engineer
Software Engineer for Quality Assurance of Paychex Flex Payroll Web ApplicationParticipate in triage meetings with Product Owner, Developers and Analysts to comprehend defect fixes and size work for implementation.Writing and executing manual tests to given requirements.Experience running automated test scripts and analysis of failures.Responsible for.
May 2015 - Mar 2018
Technical Project Lead
- HCL and Xerox Corporation. Webster, NY Continue to provide internal customer support for digital front end application and test labs for multiple Xerox products. Support Program team by attending Quality Review Board.
- Ensured on-time delivery of software releases to coincide with product launches.
- Identified and implemented “quick-win” solutions to streamline inefficient processes.
- Delivered a key software release update within a short time-frame to support platform cost reduction initiativesManage off shore test teams and provide software support in a timely manner.
Sep 2012 - May 2015
Assistant Technical Program Lead
- Assistant Technical Program Lead Facilitated meetings with cross-organizational engineering teams to identify or address barriers and issues. Presented delivery status against plans to stakeholders (senior management.
- Ensured on-time delivery of software releases to coincide with product launches.
- Identified and implemented “quick-win” solutions to streamline inefficient processes.
- Delivered a key software release update within a short time-frame to support platform cost reduction initiatives
Feb 2012 - Sep 2012
Senior Software Engineer
Develop and Maintain documentation for new products to the field.Test Case development for Customer Features.Writing and submitting software problems to developers.Involvement in documentation reviews for new features.Analysis of Customer Debug logs.Testing of New Features.Testing of Regression Features.Training of Engineers for outsourced applications.
Jul 2011 - Feb 2012
Software Test Technician
Testing diagnostics for high-speed printers.Develop and Maintain documentation for new products to the field.Test Case development for Customer Features.Writing and submitting software problems to developers.Involvement in documentation reviews for new features.Analysis of Customer Debug logs.Testing of New FeaturesTesting of Regression FeaturesTraining of.
Jan 2003 - Jul 2011
Diagnostics Test Technician
Testing diagnostics for high-speed printers.Supply status reports to program.Develop and Maintain documentation to the field.Test Case development.Writing and submitting software problems to developers.Provided training in diagnostics to new employees.Involved in Peer Reviews and CMM Processes.
Feb 2000 - Dec 2002
Account Associate
Customer Service. Inventory Control for two buildings and Print Shop.Developer of Print on Demand process in Print Shop.Graphic Design, Production, and Job Scheduling.Primary Key Operator of Docutech 135.Machine Maintenance throughout buildings.
1997 - 2000
~3 yrs
2 education records
Andrea Rivers education
Ms, Information Systems, 3.95
Ba, Communication Arts
FAQ
Frequently asked questions about Andrea Rivers
Quick answers generated from the profile data available on this page.
What company does Andrea Rivers work for?
Andrea Rivers works for Zevo Benefits.
What is Andrea Rivers's role at Zevo Benefits?
Andrea Rivers is listed as Advanced Certified Scrum Master (A-CSM®) | Certified SAFe SSM | Design for Lean Six Sigma Green Belt Certification at Zevo Benefits.
What is Andrea Rivers's email address?
AeroLeads has found 1 work email signal at @paychex.com for Andrea Rivers at Zevo Benefits.
What is Andrea Rivers's phone number?
AeroLeads has found 3 phone signal(s) with area code 585 for Andrea Rivers at Zevo Benefits.
Where is Andrea Rivers based?
Andrea Rivers is based in Rochester, New York Metropolitan Area, United States while working with Zevo Benefits.
What companies has Andrea Rivers worked for?
Andrea Rivers has worked for Zevo Benefits, Immersitech, Paychex, Mindex, and Hcl America.
Who are Andrea Rivers's colleagues at Zevo Benefits?
Andrea Rivers's colleagues at Zevo Benefits include Jen Squire and Mathew Lundin.
How can I contact Andrea Rivers?
You can use AeroLeads to view verified contact signals for Andrea Rivers at Zevo Benefits, including work email, phone, and LinkedIn data when available.
What schools did Andrea Rivers attend?
Andrea Rivers holds Ms, Information Systems, 3.95 from University Of Phoenix.
What skills is Andrea Rivers known for?
Andrea Rivers is listed with skills including Technical Writing, Requirements Gathering, Requirements Analysis, Troubleshooting, Debugging, Highly Adaptable, Creative Problem Solving, and Software Documentation.
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