Scrum MasterTechnical DocumentationProcess ImprovementCustomer Service / Support

Lead teams by facilitating the agile process, ensuring agile teams are accountable for the success of their project.● Helped teams move from waterfall to agile.● Successfully migrated team to new Agile-based task management system.● Created an Agile work process for the teams and trained them in its use. ● Worked with a new Product Owner to get them up to speed in Agile.● Created a quality review board for prioritization and severity tracking of software defects.● Optimized overall task/delivery workflow ● Worked with Product Owners to ensure backlog is business relevant, properly prioritized against business goals, and timely.● Demonstrate servant leadership and coach/mentor teams and management.● Facilitate meetings and present progress updates to all levels, including Director and C-level Management.● Creating business processes for high priority items to ensure client satisfaction.

Worked as a software engineer for quality assurance (QA) of human resources (HR) systems. Attended task triage meetings with the product owner, developers, and analysts to comprehend defect fixes and plan work for implementation.● Developed testing programs that addressed areas such as database impacts, software scenarios, regression testing, negative testing, errors, bug retests, and usability.● Conducted the actual testing and analyzed the resulting data to identify or resolve operational problems.● Collaborates with others to determine design specifications or details; documents design or development procedures.● Documents software defects, using a bug tracking system, and reports defects to software developers.Select Accomplishments● Proficient with the Atlassian tool set i.e. Jira, Confluence, Bitbucket and Adaptive Test Manager.● Composed and executed all manual tests according to standard requirements, including tracking the progress of all software defects found.● Enrolled in Python and RobotFramework classes and became proficient in both within two weeks; employed the new knowledge to create more than 20 endpoint health tests soon afterward, which improved the stability of the automation suites.● Attended daily scrum and iterative retrospective meetings, per the Agile process; reviewed scrum processes and drove improvements by facilitating all ceremonies when appointed as the acting Scrum Master.● Developed automation testing using SQL queries, Ranorex, Selenium, Python, RobotFamework and Paychex proprietary automation tool.

Software Engineer for Quality Assurance of Paychex Flex Payroll Web ApplicationParticipate in triage meetings with Product Owner, Developers and Analysts to comprehend defect fixes and size work for implementation.Writing and executing manual tests to given requirements.Experience running automated test scripts and analysis of failures.Responsible for writing and tracking progress of software defects.Attend and participate in meetings such as daily scrum and iterative Retrospectives as per Agile Process.Responsible for giving new hires environmental access.Creating Automation scripts with TAF Automation Manager.Project tracking and update via JIRA.

HCL and Xerox Corporation. Webster, NY Continue to provide internal customer support for digital front end application and test labs for multiple Xerox products. Support Program team by attending Quality Review Board, Integration, Platform meetings. Ensured that program requirements and features requests were followed through in a timely manner.Facilitated meetings with cross-organizational engineering teams to identify or address barriers and issues. Presented delivery status against plans to stakeholders (senior management, Line of Business, etc.) to keep them informed of progress, issues, and concerns. Other significant contributions include: • Ensured on-time delivery of software releases to coincide with product launches. • Identified and implemented “quick-win” solutions to streamline inefficient processes. • Delivered a key software release update within a short time-frame to support platform cost reduction initiativesManage off shore test teams and provide software support in a timely manner.

Assistant Technical Program Lead Facilitated meetings with cross-organizational engineering teams to identify or address barriers and issues. Presented delivery status against plans to stakeholders (senior management, Line of Business, etc.) to keep them informed of progress, issues, and concerns. Other significant contributions include: • Ensured on-time delivery of software releases to coincide with product launches. • Identified and implemented “quick-win” solutions to streamline inefficient processes. • Delivered a key software release update within a short time-frame to support platform cost reduction initiatives

Develop and Maintain documentation for new products to the field.Test Case development for Customer Features.Writing and submitting software problems to developers.Involvement in documentation reviews for new features.Analysis of Customer Debug logs.Testing of New Features.Testing of Regression Features.Training of Engineers for outsourced applications.

Testing diagnostics for high-speed printers.Develop and Maintain documentation for new products to the field.Test Case development for Customer Features.Writing and submitting software problems to developers.Involvement in documentation reviews for new features.Analysis of Customer Debug logs.Testing of New FeaturesTesting of Regression FeaturesTraining of Engineers for outsourced applications

Testing diagnostics for high-speed printers.Supply status reports to program.Develop and Maintain documentation to the field.Test Case development.Writing and submitting software problems to developers.Provided training in diagnostics to new employees.Involved in Peer Reviews and CMM Processes.

Customer Service. Inventory Control for two buildings and Print Shop.Developer of Print on Demand process in Print Shop.Graphic Design, Production, and Job Scheduling.Primary Key Operator of Docutech 135.Machine Maintenance throughout buildings.