Love Bottle is a boutique reusable glass bottle company that is 100% sourced and manufactured in the USA and is a Certified B Corporation. I was part of a four person entrepreneur team that manages, operates and markets Love Bottle. My daily responsibilities included:Account Management. I served as the Sales Lead for existing and new wholesale accounts. I attended Trade Shows and local markets to expand customer base and increase sales revenue. Love Bottle increased its custom bottle business by 50% in 2018. I also managed the renewal pipeline making sure Love Bottle was always for sale on the Vendors shelf and that the Vendors knew of new product availability. Sales Coordinator. I analyzed all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance and order deadline dates. I utilized Quickbooks for data entry for invoices, purchase orders and managing Accounts Receivable. I also implemented method:CRM to capture and manage customer data. Other duties included preparing monthly Order Management reports for sales pipeline and inventory. Customer Service. Via phone and email from both customers and vendor to respond to routine questions regarding order status and tracking information. I was also the Lead contact for three distribution centers and retail partners and worked to resolve moderately complex customer issues, such as pricing, delivery status requests, routing, rejections, material issues, holds, delete deliveries and stop shipments.Other: I also assisted with planning and executing the Love Bottle marketing calendar - email campaigns, social announcements, and events.

Clover is a cloud-based Android Point of Sale (POS) platform offering unique integrated SaaS apps. In June of 2017, Perka (an independent subsidiary of First Data) was integrated with Clover, a First Data Company. I worked directly with VP of Sales and the Customer Support group to develop a Clover POS SaaS demo that our Sales Success Engineers presented to potential clients of First Data Business Consultants, independent sales organizations and bank partners. This demo was developed to be live so a Sales Success Engineer could demonstrate in real time how to solve a unique pain point identified by each customer. Once a customer saw first hand that we could solve a current problem, were able to build excitement around the other features of the SaaS POS platform enabling the customer to move forward to a future state. The Clover POS demo was a much needed successful tool that helped push the Clover POS SaaS platform ahead of the competition resulting in a 50% increase in the close of sales by First Data Business Consultants, independent sales organizations and bank partners.

First Data Corporation (now Fiserv) is a merchant services financial company headquartered in Atlanta, Georgia, United States. The company's STAR Network provides nationwide domestic debit acceptance at more than 2 million retail POS, ATM, and at online outlets for nearly a third of all U.S. debit cards. In November of 2013, Perka was acquired by First Data, the world’s largest payment processor, as an independent subsidiary. The acquisition provided Perka with resources and infrastructure to deploy their SaaS social mobile technology products at scale.As a Perka Customer Engagement specialist, I provided sales training on Perka SaaS products to 5,000 First Data Business Consultants, independent sales organizations and bank partners. I continued to support our original Perka merchants and consumers and focused on Account Management for multi location Merchants with custom loyalty programs. As a new acquisition, we focused on increasing adoption, ensuring retention, and developing strategies to fully leverage technology solutions, monitoring KPIs, and showcasing potential ROI. We provided Sales feedback to the Product Development team before each Sprint cycle. As a Sales Operations Admin, we utilized Salesforce to maintain, enhance, and create workflows within to ensure sales efficiencies. I was tasked with Salesforce hygiene and cleanliness and manage lead lists, ensure fields are updated correctly, seek and destroy duplicate leads, manage custom fields, handle lead assignment rules. I also generated and distributed sales reports (activity and conversion rates) for VP of Sales. As we continued to grow, I assisted in hiring, training, and mentoring of all new Sales employees and co-developed training plan for all new Sales and Customer Support employees.

I was one of the first five outside Sales Professionals for Perka - a SaaS mobile loyalty company. It was a grass roots effort to identified appropriate local merchants and managed the sales cycle in Portland, Oregon. Together we grew Perka grew to over 100 local merchants before expanding to other markets and switching to Inside Sales. As an Inside Sales Professional, I proactively nurtured leads gathered by National marketing campaign and SEO efforts. Perka grew to over 1000 merchants and 50,000 app consumer. I also worked on a Project to identified and contacted potential Point of Sale (POS) API partners. As a fast-paced SaaS startup, there was an increasing need to assist our Merchants with Loyalty Program Design. As a Program Designer, I worked directly with new merchants to set up loyalty program in Perka app and trained merchants to utilize Perka system emphasizing merchant success which increased merchant retention.