Andrea Free Email & Phone Number

Phoenix, Arizona Area

As the Business Operations Manager, I oversee the day-to-day operations of the customer service and quality assurance teams. My responsibilities include:- coordinating the activities required to meet quality standards- ensuring compliance of policies and procedures- conferring with marketing and sales departments to define customer requirements and expectations- providing leadership and direction to a team of individuals to ensure an excellent standard of service is maintained

Phoenix, Arizona Area

My responsibilities as the Marketing and Technical Communications Specialist include: - communicating with customers to understand their needs and working closely with development to help our products accommodate those needs- improving product usability by identifying, documenting and reporting bugs and inconsistencies within the software and by creating feature enhancement requests- managing quality assurance of product releases by testing new features, bug fixes and changes.-… Show more My responsibilities as the Marketing and Technical Communications Specialist include: - communicating with customers to understand their needs and working closely with development to help our products accommodate those needs- improving product usability by identifying, documenting and reporting bugs and inconsistencies within the software and by creating feature enhancement requests- managing quality assurance of product releases by testing new features, bug fixes and changes.- Improving the company’s online presence via social media marketing, search engine optimization, email marketing correspondences, and third-party listings - creating and maintaining product material, such as website content, help documentation, product manuals and demonstration videos, up-to-date and relevant.- creating and maintaining both internal and external communications for use by the company, including customer alerts and notifications, blog posts, customer agreements, helpdesk auto-responders, frequently used email replies, and new employee training materials.- performing minor adjustments to the company website using HTML and CSS Show less

Phoenix, Arizona Area

As a Customer Service and Sales Representative, I provided friendly customer service to educate potential and existing customers about the benefits of company products and services via email tickets, live chat, phone and an online forum. I managed my time effectively and prioritized my workload to ensure prompt responses to inquiries and requests. I managed audits to prevent licensing fraud and regularly performed outbound sales calls for existing customers’ licensing renewals. I handled… Show more As a Customer Service and Sales Representative, I provided friendly customer service to educate potential and existing customers about the benefits of company products and services via email tickets, live chat, phone and an online forum. I managed my time effectively and prioritized my workload to ensure prompt responses to inquiries and requests. I managed audits to prevent licensing fraud and regularly performed outbound sales calls for existing customers’ licensing renewals. I handled customer complaints promptly and professionally, as needed, while utilizing conflict management skills to improve the customer experience. Show less

Gilbert, Az

As a Sales Representative, my main responsibility was to sell advertising space in various local newspapers in the United States. I called businesses to deliver prepared scripts in order to persuade potential customers to buy ad space, and I maintained positive relationships with existing customers to retain their business. While processing sale orders, I ensured accurate entry of client information in FileMaker database system, and I maintained excellent time management to ensure sales… Show more As a Sales Representative, my main responsibility was to sell advertising space in various local newspapers in the United States. I called businesses to deliver prepared scripts in order to persuade potential customers to buy ad space, and I maintained positive relationships with existing customers to retain their business. While processing sale orders, I ensured accurate entry of client information in FileMaker database system, and I maintained excellent time management to ensure sales deadlines were met. Show less