My position at Paycare, Inc. was focused on two things: customer service and administrative support for a medical office with 120+ daily patients. As an office receptionist, I coordinated schedules, updated records, and verified insurance. As an intake representative, I worked with patients on an individual level and made them feel welcome from the moment they walked in the door. I provided extensive customer support and streamlined operations for the busy medical office.Key achievements include the following:➣ Insurance Verification and Payment Processing: Managed up to 15 authorizations per day. Confirmed insurance information and discussed payment options with patients. Acted as a liaison between patients, doctors, third party physicians, and insurance providers.➣ Front Desk Reception: Created a welcoming environment for patients and diffused tense situations by providing outstanding customer service. Provided administrative assistance to office, such as scheduling appointments and updating records. Directed patients during intake process using clear, concise language.