Andrea Rowland Email and Phone Number

Managed operations of the practice: staff scheduling, telephone triage, appointment scheduling, patient flow and discharge procedures. Maintained patient satisfaction and provider efficiency, including overseeing aesthetic procedures, patient scheduling or billing and customer service. Managed accounts payable and receivable, reconcile daily balance sheets, review all collections and accounts receivable daily. Ensured all billing was prompt and accurate. Interfaced with insurance companies and patients to ensure payment for services as contracted. Ensured back office personnel maintained all logs and manuals. Ensured practice had compliance manuals and certifications up to date. Managed HIPAA, CLIA, OSHA, Meaningful Use and PQRS compliance. Monitored inventory and supply orders. Recruited new personnel as necessary. Refined job postings, screened and interviewed candidates. Coordinated and managed annual reviews for support staff. Developed staff through coaching, mentoring, rewarding and training. Managed staff and payroll responsibilities. Had quarterly review meetings with staff and review/document their performance. Set work schedules, call schedules and holiday schedules for staff. Conducted disciplinary and termination meetings after consultation with physician owner. Recorded and maintained providers’ CME credits. Facilitated PR and media opportunities for practice. Managed marketing and educational initiatives that support the growth of the practice including a monthly newsletter and patient Open House events. Optimized relationships with primary care physicians, aesthetic vendors, cosmeceutical companies and other referral channels. Monitored consult letters to referring physicians. Advertised, maintained and updated practice’s on-line presence. Monitored social networks for patient feedback. Provided weekly reporting to physician with action plans on any issues that may arise.

Front office: scheduling, billing, verifying insurance, collecting and posting payments, quoting for procedures, answering patient questions regarding products, procedures, and medications, social media, answering phones, physician schedulingBack office: medical transcribing using NexTech EMR, patient triage, venipuncture, assisting in surgical procedures including Mohs micrographic surgery, excisions, biopsies, blepharoplasty, neck rejuvenation, tumescent liposuction, assisting in cosmetic procedures including Botox, fillers, CoolSculpting, TriPollar radiofrequency, Picosure laser, Vbeam Perfecta laser, Clear and Brilliant, Clear and Brilliant Pelo, Alexandrite Laser, Venus Viva, Hydrafacial, Vampire Face Lift, Vi Peel, Perfect Peel, TCA peels, and CO2 laser resurfacing, sending prescriptions via e-rx, detailing patients on cosmetic and medical procedures, pre­ and post­care, medication regimens, andwound care, bandaging wounds, injecting local anesthetic, and offering excellent patient care.

Assist patients using MedX technologies, a spinal rehabilitation treatment, and electrotherapy and heat therapy

Responsible for weekly supply inventory and shipments, employee scheduling and hiring, customer service supervision, and store accounting

Teaching and mentoring UCLA student athletes in Pre-Calculus and Analytical Statistics in both group and individual settings