- Develop and execute comprehensive event strategies and logistics for the Enterprise Applications division, ensuring seamless coordination and impactful delivery.- Oversee the planning and execution of an annual in-person user conference, featuring 40+ sessions and 70+ speakers, with a focus on customer engagement, knowledge sharing and community building.- Design and implement effective webinar strategies focused on lead generation and strengthening customer community.- Promote internal thought leadership through the strategic marketing of assets such as annual reports, enhancing our brand visibility and trusted advisor perspective.- Coordinate and manage trade show and conference exhibition strategies and logistics for state and national events, maximizing brand presence, outreach and ROI.- Contribute consistently to general and product-specific marketing campaigns, driving brand growth and awareness.- Focus on fostering long-term customer partnerships by creating engaging opportunities to build strong relationships through both digital and in-person events.

- Managed drafting, building and sending marketing emails to clients and prospects using Constant Contact- Managed relationship with marketing agency for outsourced graphic design and copywriting- Fully led execution of all tradeshow and conference exhibiting including logistics, design, staffing, deliverables and follow-up- Led the planning for annual in-person national user group conference, including: content planning, logistics, vendor contracting and onsite set up and main point of contact- Managed and hosted marketing webinar program utilizing GoToWebinar for client and collegue led webinars for clients and prospects- Assisted with customer advisory boards, both in-person and virtual, to build strategic client relationships and client-driven product roadmaps

- Worked directly with development team in creation of regular software release logs- Designed and drafted all technical software release log documentation- Interfaced with development, training, and quality assurance teams to ensure accuracy of logs- Created and maintained step-by-step user guides for end user training

- Managed credentialing, enrollment and privileging software implementation process for hospital and health system clients- Met regularly with client stakeholders to provide consultative implementation process through go live- Acted as liaison to the internal development or executive teams on behalf of clients- Part of the initial team within the company to hold role and develop its processes- Developed into subject matter expert in use of company's software, became internal resource for voice of the customer input

- Converted paper payer and state forms for health care organization clients to programmed online forms for use with our software- Worked directly with clients on custom forms conversion needs- Worked with internal development team on process improvements and custom development requests

- Managed front office tasks at reception- Supported staff projects on an as needed basis