•Install and support third party software on LAN and Mainframe systems•Train internal users on new or existing business application•Respond to technical emergencies and prioritize support calls in an efficient and effective manner•Provide first level troubleshooting on all business application existing on Mainframe and LAN•Tracked test issues and test results as it relates to business applications•Serve as liaison between multiple LOBs throughout the organization as it relates to operations•Maintained document control, database management, track project activities and team communication •Established security policies related to accessing internal information systems, determined user ‘s rights and privileges to applications and networks based upon LOBs needs and department structure•Created documentation on processes and procedures for software used by MSS. Utilized Frame Maker and Snag It to enhance documentation prior to integrating to SharePoint for business intelligence •Monitor and drive the development of new processes and strategy to improve the execution of software installation projects

•Reconciled and analyzed specific security loan pools sold to government lending agencies•Balanced CMI portfolio daily to ensure accurate financial reporting to security holders •Managed repurchase pipeline, loss estimates, and interface with third party originators to resolve acquisition •Prepare and submit for processing all monthly remittances on assigned portfolios within the applicable required remittance deadlines•Developed and published communications to third party in regards to investment status•Formulated aging resolution report to measure each investors pool performance and status•Responsible for managing escalations of financial issues and reconciling budget variance reports•Developed, monitored and manage KPI

•Coordinate directly with the LOBs to firm up project scope, requirements, deliverables and project roll-out•Proactively managed changes in project scopes, identified potential risk, and devised contingency plans•Tracked project milestones and deliverables•Estimated the resources or participants needed for customer installations and roll out projects•Performed budget analysis, identified downward operational trends and risk•Developed recommendations that improved regional functions and lowered company expenses•Developed full scale project plans and communication documents for internal and external customers•Consistently developed strong, substantial relationships with NCR customers and management •Provided detailed scope of work and instructions to installers and subcontractors. Verified understanding of project expectations•Provided feedback to sales, service, marketing and manufacturing relative to product quality issues•Consolidated team scheduling requirements and coordinated resource sharing opportunities (cross functional training)