Andrea Tatroe Email & Phone Number

Joliet, Illinois, United States

CITY OF JOLIET NEIGHBORHOOD SERVICES // JOLIET, IL // SEP 2021 - PRESENTSECRETARYIn my capacity, I efficiently manage a multi-line telephone system, promptly addressing citizens’ inquiriesand directing calls to the appropriate personnel, enhancing customer service as well as ensuring smoothcommunication within the office. I dispatch calls for service and assist 9+ inspectors with scheduling andcommunication with citizens. I also organize appointments, meetings, and… Show more CITY OF JOLIET NEIGHBORHOOD SERVICES // JOLIET, IL // SEP 2021 - PRESENTSECRETARYIn my capacity, I efficiently manage a multi-line telephone system, promptly addressing citizens’ inquiriesand directing calls to the appropriate personnel, enhancing customer service as well as ensuring smoothcommunication within the office. I dispatch calls for service and assist 9+ inspectors with scheduling andcommunication with citizens. I also organize appointments, meetings, and deadlines, contributing to theoverall efficiency of office operations.With my key performance, I demonstrate self-sufficiency and leadership by operating unsupervised andperforming special tasks for supervisors. I prioritize tasks to complete work promptly when there arechanges in workload, assignments, and deadlines. While maintaining my duties, I also filled in for theRental Program Clerk position for four months. In this role, I answered a high volume of incoming calls,prepared all inspection paperwork for approximately 6K rental properties, and handled emergencypaperwork plus all customer encounters. Show less

Joliet, Illinois, United States

CITY OF JOLIET COMMUNICATION CENTER // JOLIET, IL // SEP 2004 – SEP 2021PUBLIC SAFETY DISPATCHER IIAs a Public Safety Dispatcher II, I answered calls for a multi-line communications system and took thenecessary information from callers to provide accurate, time-sensitive services while fulfilling otheradministrative tasks, including operating basic office equipment. I classified and prioritized requests while communicating appropriate responses for all Police, Fire, and EMS… Show more CITY OF JOLIET COMMUNICATION CENTER // JOLIET, IL // SEP 2004 – SEP 2021PUBLIC SAFETY DISPATCHER IIAs a Public Safety Dispatcher II, I answered calls for a multi-line communications system and took thenecessary information from callers to provide accurate, time-sensitive services while fulfilling otheradministrative tasks, including operating basic office equipment. I classified and prioritized requests while communicating appropriate responses for all Police, Fire, and EMS radio traffic. I also manifested aprofound understanding of customary police practices and exercised strong problem-solving skills, keenattention to detail, and the ability to work well in stressful situations in relaying information to officers.In addition, I applied industry best practices while acting as a supervisor for 6 to 8 employees during allhours through high call volume times, including the Electric Daisy Carnival and multiple NASCAR events. I operated a Printrak CAD terminal as well as LEADS/NCIC (Law Enforcement Agencies Data System andNational Crime and Information System) responsibilities, ensuring accurate data entry, retrieval, andremoval. Lastly, I served as a Peer Assistant by working in conjunction with the department social workerand police department employees. Show less