Andrea Van Roekel Email & Phone Number

Cypress, Texas, United States

• Guide new clients through the onboarding process for their new POS system in their new or existing business by developing a positive working relationship between CAKE and new clients. Ensure client satisfaction with.
• Manage up to 200 accounts simultaneously and reaching out to each client via phone or email on a weekly basis to engage with the client and provide an efficient onboarding process.
• Develop training content on the company learning website “CAKE University” to present updated training materials to customers in an easy to understand, step-by-step format to ensure customers and employees have the.
• Lead webinars and personalized one-on-one virtual POS trainings which assist in system configuration, day to day usage, management functions, report comprehension, and give clients tips on how to train their staff to.
• Create and update team email templates to ensure streamlined communication to clients.
• Self-manage and analyze reports and dashboards within Salesforce to track individual and team goals.

• Train Crewmembers at new restaurant openings to uphold company standards to the highest degree while working in a fast-paced environment with many trainees in position.
• Be an active role model in 15 new restaurant openings and support various established restaurants by assisting in training classes for new hires and developing existing crewmember to maximize potential in the restaurant.
• Lead and empower trainees to work with a sense of purpose and learn all aspects of company standard operating procedures in new or established restaurants.
• Active multi-tasking by training many Crewmembers at once and also ensuring fast service and customer satisfaction.

CHI St. Luke's The Woodlands

Oversee retail operations, lead a large team of employees as well as a supervisor team. Manage daily operations by keeping a constant presence in a large account. Being a constant support for all staff members as well as supervisors. Creating special features to add on to the rotating menu, taking on projects to make the client and guests are excited about.

Hwy 6 And 290

Managing the staff on shift including, ensuring the restaurant is guest ready, coaching the staff, handling upset guests, money management and making the Texas Roadhouse experience as great for everyone as possible. Making schedules, developing training programs and growing our staff.Reviewing applications, scheduling and tracking the interview process.

Ensured all guests have the best dining experience possible, taking care of complaints and maximizing experiences for all guests. Managed over 30 employees on a shift (servers, hostesses, bussers, and bartenders)

Learn all aspects of the restaurant, front and back of house.

Training new employees, ensuring every guest had a perfect dining experience, taking orders and suggestive selling.

Tend to guests needs, run drive-thru services, handles minor guest complications, catering orders.

Bachelor Of Science (B.S.), Hotel Restaurant Management

Gourmet Night 2015 Banquet Chef Gourmet Night 2014 Sous Chef Gourmet Night 2013 Course Captain Gourmet Night 2012 Volunteer

High School Diploma

Activities and Societies: Cheerleader, Drama Club