o Provide friendly and attentive service, taking drink orders and ensuring that passengers have a pleasant and satisfying experience.o Prepare and serve alcoholic and non-alcoholic beverages according to company standards.o Keep the bar area clean and organized, including the arrangement of utensils, glassware and supplies.o Process passenger payments and keep track of beverage and product supplies and inventory.o Comply with safety, food handling, and beverage service policies, ensuring a safe and quality environment for passengers.

o Lead customer experience process optimization projects for external clients and internal cross-cutting processes (savings of around € 3 million ) that require complex statistical analysis, digital transformation, redefinition of organizational structure, and readjustment of policies/procedures, among others.o Defined, monitored, and ensured compliance with process indicators and standards.o Implemented improvement and agile project methodologies by adopting Lean, Six Sigma, and Scrum.o Identified root causes and applied effective solutions to complex problems.o Trained the team in improvement methodologies and promoted a constant optimization mentality through training and fostering a culture of continuous improvement, which involved around 30 collaborators.

o Monitored phone calls in real-time, focused on maintaining service levels and adjusting agent assignments as needed.o Controlled adherence to the operation, ensuring that agents comply with schedules and times.o Analyzed and reported operational indicator levels (Occupancy, Absenteeism, Shrinkage, Adherence, Service Level, Total Time on Call) highlighting possible deviations.o Generated operational alerts and made quick decisions to ensure compliance with service-level agreements in agent assignment and information security.o Collaborated with other operational teams to identify and resolve issues in real time.

o Led the planning and execution of warehouse and reverse logistics projects and operations for Huawei, in the spare parts distribution center ( Spare Parts DC) and returns laboratory “ Return Tester Center” RTC .o Coordinated the processes of reception, storage and distribution of goods, their efficient storage and distribution both locally and nationally, involving 40 collaborators.o Implemented reverse logistics that involves receiving, testing, and recycling materials in the Huawei returns laboratory in an agile way (Cost savings on recovered parts $100,000 USD).o Ensured that entry, testing, and preparation times in the returns laboratory and distribution center met performance standards (entry in 8 hours, dispatch in 4 hours).o Personnel management and customer service of the execution of logistics operations, inventory control, and timely response to news and deliveries to the final consumer.

o Supervised the reception, storage, and distribution of Huawei products (equipment and spare parts) ensuring inventory control using Oracle CSPM and WMS.o Optimized warehouse spaces, planning warehouse layout, including extensions and adjustments.o Compliance with revenue and dispatch KPIs in the reception and dispatch of products in compliance with Huawei indicators (24 hours), and applying Lean Manufacturing.o Coordinated transport logistics (loading, unloading, and land transport), and management of local and national tracking of deliveries.o Supervised the execution of logistics operations, managed budget/petty cash, and responded to specific customer and supplier requirements.

o Coordinated and enforced Quality Management System guidelines (QMS ISO 9001:2008), supervising compliance with QMS policies, procedures, and regulations.o Presented and analyzed operational management indicators through performance reports on the company's processes, evaluating the status of the QMS.o Coordinated internal audits and ensured the implementation of preventive, corrective and improvement actions.o Managed complaints, claims, and requests from internal and external clients, regarding the SGC.o Managed and kept updated QMS documentation, including job profiles.

o Controlled budget ($90,000,000 COP) and management of materials for plant projects adopting SAP.o Supervised infrastructure projects, supporting the design, planning, and execution stages of plant works in expansion and new facilities.o Analyzed studies on trends, staff behavior, absences, task performance, and work environment.o Managed and supervised contractor and operational personnel on construction sites, ensuring the use of personal protective equipment and assessing the risks of tasks.o Carried out monthly inspections of occupational health and safety management in the plant and offices to schedule preventive and corrective maintenance.o Provided occupational safety training on risks, illnesses, and exposures at work to promote prevention and regulatory compliance.