Ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversingOrganizing and processing check-ins and check-outsWalking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are metAnswering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving mannerCompleting cashier and point of sale operationsCommunicating and following through with pet parent and resort leadership requestsMaintaining cleanliness of the entranceway and lobby, including the restroomsResponsible for maintaining, cleaning, and supporting the cat room (per resort routines)Acting as a liaison to veterinary service team; veterinary appointment status and arrivals

Engage and connect with customers to create an amazing shopping experience.Achieve and exceed sales goals by executing our selling strategy.Share product knowledge with customers to maximize sales.Engage with customers to build relationships and brand loyalty by using company tools.Show understanding of customer’s personal style when offering fashion advice.Inspire customers with your product knowledge to cater to their needs.Assist with daily opening and closing tasks to maintain a clean, neat, and tidy store.Complete assigned job responsibilities such as floor sets, filling the floor, ringing up customers, etc.Remain positive and professional, working together with the team to make a great environment for our customers and each other.Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.