Andrea Warne Email & Phone Number

Burlington, Ontario, Canada

• Strong knowledge in departmental and store financials including Common Year Plan targets for sales, hours, SPLH and margin. Tracks metrics on a daily basis to monitor departmental and individual targets and performance. Performance manages and coaches staff to ensure sales targets and service targets are met.• Performs customer consultations to a high standard to maintain superior customer service. Drives CSI results with team members through weekly CSI Huddles, training and in store… Show more • Strong knowledge in departmental and store financials including Common Year Plan targets for sales, hours, SPLH and margin. Tracks metrics on a daily basis to monitor departmental and individual targets and performance. Performance manages and coaches staff to ensure sales targets and service targets are met.• Performs customer consultations to a high standard to maintain superior customer service. Drives CSI results with team members through weekly CSI Huddles, training and in store initiatives. • Strong inventory management. Controls stock levels through weekly ordering, cycle counts and daily lowstock procedures. Maintains newness in the department by rotating stock and managing discontinueds and phase outs.• Regularly increases product knowledge, to ensure accurate information is passed on to the customer, by reading product manuals, attending seminars and researching online, completing Beauty Learning and other SDMU Modules. Completed LEAD in 2013.• Plans and implements departmental events and Galas including designing and producing marketing material for in store display and community outreach. Supports other team members in implementing mini events or demos to increase brand awareness and vendor sales as a part of their line captain duties.• Meets regularly and works with Associate-Owner and Front Store Manager to ensure operational and merchandising standards are followed and to develop strategies to meet period and YTD targets. Infinity and Gold Standard Certified.• Recently trained existing and new Cosmetics Managers. Will be a LEAD Coach for the second time in August 2015. Guide and teach Managers Communication Binder, Financial planning and reporting, Scheduling, Operational Standards and MMS usage. Show less

Utilize product knowledge and interpersonal skills to provide superior customer service. Performs make up and skincare consultations to assist the customer in choosing the correct products for their needs. Works with the department manager and other Beauty Experts to increase sales within the department and for the store. Manages client files in order to keep up to date information on clients and their needs. Uses client files to encourage repeat sales. Plans and implements events for… Show more Utilize product knowledge and interpersonal skills to provide superior customer service. Performs make up and skincare consultations to assist the customer in choosing the correct products for their needs. Works with the department manager and other Beauty Experts to increase sales within the department and for the store. Manages client files in order to keep up to date information on clients and their needs. Uses client files to encourage repeat sales. Plans and implements events for fundraising and customer appreciation. Actively works with inventory control systems to ensure stock accuracy and department profitability. Attends training schools, reads product manuals and takes online courses to keep up to date with beauty trends, product launches and ingredient breakthroughs. Show less

Helped manager build and maintain client database which was used for direct marketing for new releases and Gallery events. Provided excellent customer service, including in home consultations to help clients choose artwork for their living or office spaces. Regularly changed displays and re-merchandised Gallery to create interest. Worked with the manager to plan and implement many successful events and exhibitions. Trained new staff on gallery procedures including opening and closing… Show more Helped manager build and maintain client database which was used for direct marketing for new releases and Gallery events. Provided excellent customer service, including in home consultations to help clients choose artwork for their living or office spaces. Regularly changed displays and re-merchandised Gallery to create interest. Worked with the manager to plan and implement many successful events and exhibitions. Trained new staff on gallery procedures including opening and closing, customer invoicing and database maintenance. Created marketing material for in Gallery use as well as for mailers and emails. Responsible for writing and distributing press releases. Direct contact with the press, with the responsibility of booking media for events, exhibitions and new releases. Show less

Responsible for ordering and stock control. Managed three staff members which included scheduling, training and ensuring staff were motivated and performing to company standards. Planned on counter and treatment room events to increase sales. Actively recruited new customers with demonstrations, sampling, events and through word of mouth by providing above average customer service. By planning events, improving customer service and creating repeat business the counter went from negative… Show more Responsible for ordering and stock control. Managed three staff members which included scheduling, training and ensuring staff were motivated and performing to company standards. Planned on counter and treatment room events to increase sales. Actively recruited new customers with demonstrations, sampling, events and through word of mouth by providing above average customer service. By planning events, improving customer service and creating repeat business the counter went from negative sales growth to an average 10% growth each month. Show less

International Exchange Program - Business Administration

Bachelor Of Business Administration (Bba), Finance, General