Andrea King-Smith, Enp Email & Phone Number

As a Senior Strategic Customer Success Manager and a Customer Engagement Lead at Carbyne, I help public safety organizations transform their emergency response capabilities and outcomes with Carbyne's cutting-edge technology. I have over 15 years of experience in the industry, ranging from communications supervisor to training officer, and I am passionate about advancing the field of emergency communications and fostering diversity and inclusion in the industry.I hold both Level 1 and Level 2 certifications in Customer Success Management (CCSM) from SuccessHACKER, as well as a certification in Fundamentals of Change Management from Florence Healthcare. These credentials equip me with the skills and knowledge to guide customers through the adoption and implementation of Carbyne's platform, ensuring their satisfaction, retention, and growth. I also leverage my expertise in emergency management, IS-700, and public safety to create meaningful connections with customers and understand their needs and challenges. My mission is to drive customer success and innovation in the public safety sector.

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  Columbia Southern University