Andrea Caouette Email & Phone Number

Boston, Ma, Us

Cambridge, Massachusetts, United States

• Manage Customized Tours team• Oversee budget & price analysis for Customized Tours• Manage internal team reporting as well as ownership over team training manual for new hires• Oversee the design and production of 6+ customer loyalty and training tours per year for EF Go Ahead Tours from the initial destination brainstorm to quality analysis post-tour• Oversee the design and production of 20+ customer loyalty and rewards tours per year for EF Educational Tours from the initial destination brainstorm to quality analysis post-tour• Maintain extensive product and regional knowledge as a key resource for other departments• Travel on at least one tour per year to examine quality and provide feedback

Cambridge, Massachusetts, United States

• Develop and price customized tour itineraries for private groups of 14+ travelers• Communicate and execute operational requests between offices in Boston, Denver, Toronto, Rome and Zurich• Liaise between sales, customer service, marketing, operations and flight teams• Audit finalized tour components, budgets and itineraries to ensure flawless execution• Manage internal team reporting as well as ownership over team training manual for new hires• Oversee the design and production of 6+ customer loyalty and training tours per year for EF Go Ahead Tours from the initial destination brainstorm to quality analysis post-tour• Oversee the design and production of 20+ customer loyalty and rewards tours per year for EF Educational Tours from the initial destination brainstorm to quality analysis post-tour• Maintain extensive product and regional knowledge as a key resource for other departments• Travel on at least one tour per year to examine quality and provide feedback

Cambridge, Massachusetts, United States

• Develop and price customized tour itineraries for private groups• Communicate and execute operational requests between offices in Boston, Denver, Toronto, Rome and Lucerne• Liaise between sales, customer service, marketing, operations and flight teams• Audit finalized tour components and itineraries to ensure flawless execution• Maintain extensive product and regional knowledge as a key resource for other departments• Travel on at least one tour per year to examine quality and provide feedback

Cambridge, Massachusetts, United States

Go Ahead is the adult travel division of EF Education First, the world's largest private educational tour company. We consult with customers to help them plan domestic or international travel. As a Tour Consultant, I was a key member of a sales and service team responsible for growing our business and ensuring an extraordinary customer experience. My daily tasks included:• Consulting with potential customers to identify their motivation and needs in order to tailor their travel experience• Building and maintaining an organized pipeline of 200+ potential travelers while using extensive product knowledge to customize each sales pitch• Prioritizing multiple responsibilities while working towards exceeding personal and company goals• Traveling on one tour per year to examine quality and provide feedback for tour development

Cambridge, Ma

Go Ahead is the adult travel division of EF Education First, the world's largest private educational company. We consult with customers to help them pursue their travel dreams and plan domestic or international travel. As a Sales Associate, I was a key member of the sales and service team and my responsibilities included but were not limited to:• Establishing and maintaining a pipeline of 100+ past and prospective travelers• Meeting and exceeding daily metrics of 90+ outbound calls, 2.5 hours of talk time & 25+ contacts• Utilizing EF’s internal sales systems to draft price quotes & process payments • Continuously developing product knowledge for 130+ different tours that Go Ahead offers in order to best advise travelers

Baltimore, Maryland

• Produced a wish-list brochure to advertise WHRC’S donation needs• Compiled and revised a contact list of potential partners for WHRC to build relationships with • Developed an educational flier to inform the general public about homelessness• Encouraged and stimulated an increase of in-kind donations• Exceeded original goal of acquiring 300 in-kind donation items by 187%

Baltimore, Maryland Area

• Conducted market research on pricing and services to ensure Hyatt stays competitive against industry leaders• Led an online and telephone campaign via cold calling that resulted in a $10,000 event for 2015• Detailed event specifics, reviewed and confirmed event logistics and updated event payments• Attended daily meetings with Catering and Sales managers and directors to discuss team goals • Utilized Hyatt templates to create proposals, contracts and menus for clients

West Newton, Ma

• Established and cultivated relationships with clients and vendors to coordinate events• Assembled and maintained detailed itineraries for multiple events simultaneously• Presented themed style boards to Senior Event Producers based on event’s purpose• Coordinated with venues and vendors for flawless execution of events• Contributed regularly to the SD Events blog and Pinterest to discuss new trends in the industry

Greater New York City Area

• Organized details for each event and coordinated with vendors to confirm finalized decisions• Compiled detailed schedules and itineraries that would best serve each event’s purpose• Advertised and promoted the company using Stella Day Event’s Twitter and blog

Concord, Ma

• Coordinated and performed a daily routine for 20 kids aged 3-10 and encouraged personal growth• Assumed role of Head Counselor as necessary• Directed and supported other counselors in all daily activities

Baltimore, Maryland Area

• Researched and maintained lists for venues, vendors and trends for future events• Promoted the magazine to prospective clients• Communicated with current clients on a weekly basis• Attended in-person site visits to evaluate layout in order to better assist with event organization and execution

Baltimore, Maryland Area

• Executed daily administrative tasks and monitored office activities to aid Career Center Staff• Developed marketing materials to publicize Career Center events to the student population• Provided assistance during programs and events on campus to ensure efficient operations• Assisted director with computer data entry, management of files and e-mail correspondence

Bachelor Of Arts (B.A.), Communication (Public Relations) And Spanish

Communication And Spanish

February - July 2014 Junior Spring 2014 Semester Abroad in Santiago, Chile

Spanish

September - December 2013 Junior Fall 2013 Semester Abroad in Alcala de Henares, Spain

Education record