Andrea Carlaw Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Key Responsibilities: + Serve as the primary point of contact for clients, ensuring clear communication and understanding of project objectives, requirements, and deliverables. + Collaborate with cross-functional teams to develop and implement tailored project plans that align with client goals and expectations. + Proactively identify potential risks and issues that may impact project success, and work with stakeholders to develop mitigation strategies. + Monitor project… Show more Key Responsibilities: + Serve as the primary point of contact for clients, ensuring clear communication and understanding of project objectives, requirements, and deliverables. + Collaborate with cross-functional teams to develop and implement tailored project plans that align with client goals and expectations. + Proactively identify potential risks and issues that may impact project success, and work with stakeholders to develop mitigation strategies. + Monitor project progress and performance metrics, providing regular updates to clients and stakeholders to maintain transparency and alignment. + Conduct post-project reviews and assessments to gather feedback, identify areas for improvement, and drive continuous process optimization. + Advocate for clients internally, ensuring their needs and priorities are effectively communicated and addressed throughout the project lifecycle. + Act as a trusted advisor to clients, providing strategic guidance and recommendations to maximize project value and return on investment. Show less

Brisbane, Queensland, Australia

Key Responsibilities: + Serve as the primary point of contact for clients, ensuring clear communication and understanding of project objectives, requirements, and deliverables. + Collaborate with cross-functional teams to develop and implement tailored project plans that align with client goals and expectations. + Proactively identify potential risks and issues that may impact project success, and work with stakeholders to develop mitigation strategies. + Monitor project… Show more Key Responsibilities: + Serve as the primary point of contact for clients, ensuring clear communication and understanding of project objectives, requirements, and deliverables. + Collaborate with cross-functional teams to develop and implement tailored project plans that align with client goals and expectations. + Proactively identify potential risks and issues that may impact project success, and work with stakeholders to develop mitigation strategies. + Monitor project progress and performance metrics, providing regular updates to clients and stakeholders to maintain transparency and alignment. + Conduct post-project reviews and assessments to gather feedback, identify areas for improvement, and drive continuous process optimization. + Advocate for clients internally, ensuring their needs and priorities are effectively communicated and addressed throughout the project lifecycle. + Act as a trusted advisor to clients, providing strategic guidance and recommendations to maximize project value and return on investment. Show less

Brisbane, Queensland, Australia

Acting primarily as a Technical Pre-Sales Consultant, I played a crucial role in ensuring the success of our solutions by effectively showcasing their technical capabilities and aligning them with the unique needs of our clients.Key Responsibilities:+Needs Analysis: I collaborated closely with sales teams and prospective clients to conduct thorough assessments of their business processes, pain points, and objectives. By delving deep into their specific challenges, I tailored… Show more Acting primarily as a Technical Pre-Sales Consultant, I played a crucial role in ensuring the success of our solutions by effectively showcasing their technical capabilities and aligning them with the unique needs of our clients.Key Responsibilities:+Needs Analysis: I collaborated closely with sales teams and prospective clients to conduct thorough assessments of their business processes, pain points, and objectives. By delving deep into their specific challenges, I tailored presentations and demonstrations to underscore how our BPA solutions could directly address their needs and deliver measurable value.+Technical Expertise: Serving as a subject matter expert on our BPA products and platforms, I possessed a profound understanding of their features, functionalities, and integration capabilities. Leveraging this expertise, I provided insightful guidance to clients, addressing their technical inquiries and demonstrating how our solutions could seamlessly integrate into their existing workflows, ensuring a smooth transition and implementation.+Customized Solutions: By tailoring our offerings to precisely meet their specific use cases and objectives, I instilled confidence in our ability to deliver tangible results and drive transformative changes within their organizations.+Relationship Building: From C-level executives to IT professionals and end-users, I engaged in effective communication, trust-building, and collaborative problem-solving. This approach established rapport and credibility, positioning our organization as a trusted partner in their digital transformation journey.+Sales Support: Throughout the sales cycle, I collaborated closely with the sales team, providing support to navigate complex client environments and overcome objections. By acting as a trusted advisor, I contributed significantly to the successful conversion of leads into satisfied clients, thereby driving revenue growth and expanding our market presence. Show less

Brisbane, Queensland, Australia

Supporting the solution sales process by providing expert technical knowledge, quality software demonstrations and solution architecture that ensures mutually beneficial outcomes for our customers and partners.

Brisbane, Queensland, Australia

Key Responsibilities: + Serve as the primary point of contact for clients, ensuring clear communication and understanding of project objectives, requirements, and deliverables. + Collaborate with cross-functional teams to develop and implement tailored project plans that align with client goals and expectations. + Proactively identify potential risks and issues that may impact project success, and work with stakeholders to develop mitigation strategies. + Monitor project… Show more Key Responsibilities: + Serve as the primary point of contact for clients, ensuring clear communication and understanding of project objectives, requirements, and deliverables. + Collaborate with cross-functional teams to develop and implement tailored project plans that align with client goals and expectations. + Proactively identify potential risks and issues that may impact project success, and work with stakeholders to develop mitigation strategies. + Monitor project progress and performance metrics, providing regular updates to clients and stakeholders to maintain transparency and alignment. + Conduct post-project reviews and assessments to gather feedback, identify areas for improvement, and drive continuous process optimization. + Advocate for clients internally, ensuring their needs and priorities are effectively communicated and addressed throughout the project lifecycle. + Act as a trusted advisor to clients, providing strategic guidance and recommendations to maximize project value and return on investment. Show less

Brisbane, Queensland, Australia

Supporting the solution sales process by providing expert technical knowledge, quality software demonstrations and solution architecture that ensures mutually beneficial outcomes for our customers and partners.

Brisbane, Queensland, Australia

Milton, Brisbane

Key Responsibilities: + Directed a proficient technical support team, orchestrating the resolution of intricate technical issues and providing exemplary customer service throughout the presales, implementation, and post-implementation phases. + Mentored and coached team members, fostering a collaborative and nurturing work environment conducive to skill refinement and professional advancement. + Spearheaded the implementation and management of cutting-edge technologies… Show more Key Responsibilities: + Directed a proficient technical support team, orchestrating the resolution of intricate technical issues and providing exemplary customer service throughout the presales, implementation, and post-implementation phases. + Mentored and coached team members, fostering a collaborative and nurturing work environment conducive to skill refinement and professional advancement. + Spearheaded the implementation and management of cutting-edge technologies and tools, bolstering the team's capabilities and ensuring alignment with industry-leading practices. + Played a pivotal role in project management, overseeing the successful execution of technical initiatives from pre-sales consultations through implementation to post-implementation support, ensuring seamless delivery and client satisfaction. + Established and maintained strong relationships with stakeholders, proactively addressing their requirements and delivering tailored technical solutions, earning recognition for exceptional problem-solving aptitude and communication skills. + Contributed to ongoing improvement endeavors by analyzing support metrics, identifying areas for enhancement, and implementing targeted solutions to enhance performance and elevate service quality. Show less

Brisbane, Australia

• Responsible for the project management and delivery of the largest implementation that Felix had undertaken • Creation of reports, training material and other project collateral for specific projects and the abstraction into templates• Use my experience in established yet similar businesses to implement processes and upskill staff across the company due to the ‘see a gap and fix it’ nature of the start-up• Liaise with developers and product team members to ensure delivery of a… Show more • Responsible for the project management and delivery of the largest implementation that Felix had undertaken • Creation of reports, training material and other project collateral for specific projects and the abstraction into templates• Use my experience in established yet similar businesses to implement processes and upskill staff across the company due to the ‘see a gap and fix it’ nature of the start-up• Liaise with developers and product team members to ensure delivery of a solution that was user friendly, as re-usable as possible as well as being future-proof• Liaise with other project managers and product managers to prioritize allocation of development resources based on upcoming priority and deadlines• Travel to attend regular meetings with client stakeholders to present and lead the testing, gather requirements and train users🏆Achievements: Orchestrated a substantial turnaround in project progress within a condensed timeframe. Upon joining the project team, catalyzed rapid advancements spanning from initial planning through to implementation, integration, client consultation, user acceptance testing, and the establishment of comprehensive training and issue management protocols. Transformed a stagnant initiative marked by minimal progress into a dynamic and fully-functional operation within a mere 30 working days. Show less

Brisbane, Australia

• Responsible for project management and development direction of the public and internal training material and knowledge base (called the Codebots Academy)• Content creation and management for the Codebots Academy as well as general internal documentation within Confluence• Attend internal meetings to ensure training is provided where knowledge gaps are identified and that teams are provided with resources to allow for on-time project delivery• Conduct training sessions for… Show more • Responsible for project management and development direction of the public and internal training material and knowledge base (called the Codebots Academy)• Content creation and management for the Codebots Academy as well as general internal documentation within Confluence• Attend internal meetings to ensure training is provided where knowledge gaps are identified and that teams are provided with resources to allow for on-time project delivery• Conduct training sessions for internal staff• Conduct gap analysis on existing internal training material against expected outcomes• Project management of internal projects• Information architecture and planning• JavaScript review and commenting to produce JSdoc output to use for training and development Show less

Brisbane, Australia

• Responsible for management, training and output of a team of 10 staff across three different countries• Liaison with the Solutions Consultants and Project Manager to ensure project deadlines are met and the solution meets best practice and client requirements• Management of the support desk including moderating and producing content available as knowledge base articles, customer interaction and response times• Identifying opportunities to expand customer solutions and streamline… Show more • Responsible for management, training and output of a team of 10 staff across three different countries• Liaison with the Solutions Consultants and Project Manager to ensure project deadlines are met and the solution meets best practice and client requirements• Management of the support desk including moderating and producing content available as knowledge base articles, customer interaction and response times• Identifying opportunities to expand customer solutions and streamline or improve existing ones• Implementation of reporting and monitoring tools using PowerBI Show less

Brisbane, Australia

• Capturing technical requirements and documenting these as a Business Requirements and/or Functional Design document• Development of Delphi based integration scripts to move data between applications such as FileBound, MYOB, DataBuild and SQL• Creation of internal and external system documentation including user guides and training material• Creation of custom scripting to achieve functionality not otherwise possible out of the box• Creation and execution of test cases (unit… Show more • Capturing technical requirements and documenting these as a Business Requirements and/or Functional Design document• Development of Delphi based integration scripts to move data between applications such as FileBound, MYOB, DataBuild and SQL• Creation of internal and external system documentation including user guides and training material• Creation of custom scripting to achieve functionality not otherwise possible out of the box• Creation and execution of test cases (unit testing, end to end testing and user acceptance testing)• Training and induction of new implementation staff• Primary technical support resource for both pre and post sales internally and for the helpdesk• Perform training and onboarding for customers as part of the Go-Live process• Liaising with developers of the primary software applications used to improve functionality and identify bugs• Issue identification and resolution• Defining tasks, estimating effort and allocating resources Show less

Brisbane, Australia

Management of Business Process Automation implementations and support desk.

• Resource management of copier installation and software technicians• Primary point of contact and project management of large copier and software implementations including Redlands City Council’s new copier fleet• Documentation and reporting for C level management and Sales Managers• Copier software and Business Automation opportunity management, quoting and project management • Conducting training sessions for internal IT staff and Sales Managers to improve knowledge of… Show more • Resource management of copier installation and software technicians• Primary point of contact and project management of large copier and software implementations including Redlands City Council’s new copier fleet• Documentation and reporting for C level management and Sales Managers• Copier software and Business Automation opportunity management, quoting and project management • Conducting training sessions for internal IT staff and Sales Managers to improve knowledge of available software solutions Show less

Brisbane

High volume call centre dealing with emergencies and changing travel plans after hours. Involves ticketing airfares, liasing with accommodation, consultation with airlines and providing general information regarding passports, visas and anything else relating to travel.

Brisbane, Australia

Though only for a brief period, my contract work with UXC allowed me to oversee aspects of the largest tender response in the company's history. I was responsible for the editing and collaboration of the technical documents, formatting and document creation, liaison with contributors, contractors and the management team, archimate drawings to be included in the final document and collaborating with the printing to deliver the final documents.

Brisbane, Australia

EA to Managing Director, Business Development Manager and Service Manager.Assisting with the creation and collaboration of marketing documents.Provision of quotes and management of the resulting pipeline.General email support and first point of contact for clients.

Building relationships with staff and customers is integral to generating repeat business and a successful sales team. Effective management of stock, limiting losses and utilising wage allowance efficiently ensured that profit was maximised and most importantly the customer was happy!

General administrative duties and sales support to a team of around ten people. Coordinated an office move and generated an administrative guide for day to day office duties to ensure consistency in the business.