Daniel Hughes Email & Phone Number

Brisbane, Queensland, Australia

Dedicated to cultivating strong partnerships and driving channel growth, I bring extensive experience as a Partner Success Manager specializing in device-dependent solutions. Utilizing my adept stakeholder engagement skills, I closely collaborate with channel partners to optimize their performance within our dynamic ecosystem.In my role, I play a pivotal.

Brisbane, Queensland, Australia

My role at Ellby Group is being responsible for the handling of Channel Management duties across the group. This includes attracting new partners, as well as supporting and building the relationship with existing partners.

Brisbane, Queensland, Australia

Engaging with our partners to proactively drive end-to-end solutions by educating them on our portfolio and complementary services offered.

Brisbane, Queensland, Australia

Brisbane, Australia

My primary role at Taco Technologies is developing strong relationships with existing clients and building loyalty to our brands in conjunction to expanding our reseller base.Providing an array of options to ensure the best solution is put forward to all resellers.Conducting training sessions for clients on products.Assist with scoping, solution design and.

Brisbane, Australia

• As the National Information Systems Manager at RBC Business Solutions, I am accountable for the service delivery for internal and external Managed Information Services, Managed Document Solutions and Managed Print.
• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value.
• Ensure and monitor that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedure.
• Ensures resources, capabilities and capacity to meet both existing and new business demand
• Provides expert problem management support and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
• Motivate, develop and mentor other IT department employees

• In this role I was responsible for all forms of IT support to our clients, ranging in size from 3 users up to approximately 100 users. In August 2008 I was promoted to be Support Centre Manager 2IC, while continuing on.
• Management, coaching and monitoring of staff to achieve quality targets KPI's
• Ensure exceptional customer service
• Extensive documentation skills, both technical and procedural
• Manage resources to be achieve Managed Services requirements and meet all SLA’s
• Resource and Liaise with Project Manager to successful Project Completion

The largest organization I have worked for is Woolworths Limited. I was based at their head office in Bella Vista. I was a member of the Distributed Support Team that was responsible for the desktop and application support for Head Office and remote sites throughout the state. This involved travel amongst different buildings and sites providing 1st, 2nd.

In March 2002 Xantic outsourced their IT Support to KAZ Group. I applied for and was successful in gaining employment with KAZ as a Technical Administrator. In this role, I worked in a team that supported various companies infrastructure and networks. This involved remote and onsite support for small, medium and large enterprises. 2nd and 3rd level Desktop.

1st and 2nd level Desktop support.Manned Helpdesk phone 24/7.Windows 2000 Server, Windows NT 4.0 and 2000 desktop.