Daniel Hughes Email & Phone Number

Brisbane, Queensland, Australia

Dedicated to cultivating strong partnerships and driving channel growth, I bring extensive experience as a Partner Success Manager specializing in device-dependent solutions. Utilizing my adept stakeholder engagement skills, I closely collaborate with channel partners to optimize their performance within our dynamic ecosystem.In my role, I play a pivotal part in ensuring partner success by actively engaging in product roadmap sessions and championing our offerings with enthusiasm. With meticulous attention to detail, I oversee the tracking and management of key opportunities through CRM systems, ensuring seamless alignment with organizational goals.Through the cultivation of trusted relationships and the delivery of comprehensive partner training, I actively contribute to the sustained success and expansion of our company's ecosystem. I thrive within collaborative environments where innovation and teamwork are central to achieving enduring business outcomes.Let's connect and explore opportunities for mutual growth and success!

Brisbane, Queensland, Australia

My role at Ellby Group is being responsible for the handling of Channel Management duties across the group. This includes attracting new partners, as well as supporting and building the relationship with existing partners.

Brisbane, Queensland, Australia

Engaging with our partners to proactively drive end-to-end solutions by educating them on our portfolio and complementary services offered.

Brisbane, Queensland, Australia

Brisbane, Australia

My primary role at Taco Technologies is developing strong relationships with existing clients and building loyalty to our brands in conjunction to expanding our reseller base.Providing an array of options to ensure the best solution is put forward to all resellers.Conducting training sessions for clients on products.Assist with scoping, solution design and implementation in addition to answering technical support tickets.Prepare and present quotations and price books to partners

Brisbane, Australia

As the National Information Systems Manager at RBC Business Solutions, I am accountable for the service delivery for internal and external Managed Information Services, Managed Document Solutions and Managed Print Service clients by promoting the continuous improvement of productivity, service quality and customer satisfaction. My main focus is delivering a service that achieve or exceed SLA’s and delights the customer, attaining productivity improvements and transformation and growing the business, while also being the technical escalation point for the company with many industry qualifications including Microsoft, Apple, ITIL and VMWare.Main Accountabilities:• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. • Ensure and monitor that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedure.• Ensures resources, capabilities and capacity to meet both existing and new business demand• Provides expert problem management support and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit• Motivate, develop and mentor other IT department employees • Provides support to new business opportunities. • Adhere to the benefits of ITIL Service Management within the business and act as both Change Manager and Incident manager where required• Act as liaison with the business for all service improvements, changes and escalations• Own the IS communication strategy and ensure timely, concise and effective communication with the business for service outage, service interruption and service improvement

In this role I was responsible for all forms of IT support to our clients, ranging in size from 3 users up to approximately 100 users. In August 2008 I was promoted to be Support Centre Manager 2IC, while continuing on with my Engineer duties. This involved back filling for the Support Centre Manager in all of the positions duties. As such, I have accumulated many skills that make me a valuable team member including exception customer service skills, liaising with contacts and suppliers, producing documentation technical and procedural, resolving client disputes and staff resourcing and training. From a technical perspective, in my own time, I studied for and passed exams that have made me a Microsoft Certified Systems Administrator and Microsoft Certified Technology Specialist. • Management, coaching and monitoring of staff to achieve quality targets KPI's• Ensure exceptional customer service• Extensive documentation skills, both technical and procedural• Manage resources to be achieve Managed Services requirements and meet all SLA’s• Resource and Liaise with Project Manager to successful Project Completion• Resource Manage remedial, internal and external project work• Record, monitor and calculate employee incentive program• Resolve Client complaints and billing enquiries. • Conduct Team Meetings • Multitask• Ensure policies and procedures produce results in line with business culture and expectations. • Support new business relationships • Assist with the development of business practises that reduce risk, attain targets and adjust operational procedures taking into consideration the current economic climate• Produce Support Centre Management Reports• 1st, 2nd and 3rd level Desktop and Application support (XP and Vista)• 1st and 2nd Level Server support (Windows 2003)• Exchange• Terminal Servers• Active Directory• Group Policies• Trend Micro CSM for SMB and Worry Free Business Security• Trend Micro Internet Hosted Messaging Security

The largest organization I have worked for is Woolworths Limited. I was based at their head office in Bella Vista. I was a member of the Distributed Support Team that was responsible for the desktop and application support for Head Office and remote sites throughout the state. This involved travel amongst different buildings and sites providing 1st, 2nd and 3rd level support to users.1st, 2nd and 3rd level Desktop and Application supportWorked in team that supported approx 3500 usersOn-site and remote supportPrinter, Scanner and PDA supportWindows XP SOE

In March 2002 Xantic outsourced their IT Support to KAZ Group. I applied for and was successful in gaining employment with KAZ as a Technical Administrator. In this role, I worked in a team that supported various companies infrastructure and networks. This involved remote and onsite support for small, medium and large enterprises. 2nd and 3rd level Desktop and Application support.2nd Level Server Support.Windows 2000 and 2003 Server, Windows XP Desktop

1st and 2nd level Desktop support.Manned Helpdesk phone 24/7.Windows 2000 Server, Windows NT 4.0 and 2000 desktop.