Andrea Augustine Email & Phone Number

Created and implemented multi state guidelines for emergency system change request to decrease emergency request and ensure protocols are met before approving for go-live into production. Investigated code moves into test environment and provide approval/denial. Accumulated and analyzed report statistics for emergency change request and created trending report submitted to senior management.Performed quality controls to ensure Sarbanes Oxley Act (SOX) regulatory compliance was adhered to for all system changes prior to implementation.Distributed test matrices and secured independent review/approval as required from stakeholders.Analyzed business needs to determine the most efficient ways of meeting those needs. Define business and functional requirements. Developed and modified procedures and workflow; define and reviewed test objective/cases to ensure business requirements were effectively addressed and testable. Created, maintained and distributed test matrices to end users. Worked closely with the Change Management and Project management teams. Served as Liaison between IT and Business area and prioritized system changes.

Ensured rates are accurately applied to new and existing groups. Issued and submitted contract numbers and hold harmless letters to groups as needed.Maintained group contracts specifications and ensured new and existing groups system changes are initiated.

Managed, supported and provided direction for two supervisors; Developed and modified procedures and workflow in the Department and other service Centers. Analyzed, researched, in-area and out-of-area medical and hospital services and corrected and reconciled post billing errors.

Ensure data entry operators key and verify jobs accurately.Trained and monitored new employees.Saved and transmitted completed jobs via computer taping and ensure all transmissions are submitted to the production library within strict time frames.

Certification, Certified Business Analyst

Received Certification.

Certification, Certified Business Analyst

Identifying And Confirming User Requirements

Education record