Andrea Flores Email & Phone Number

Canada

Canada

Toronto, Ontario, Canada

Toronto, Canada Area

● Worked with clients across more than 90 countries and 6 different languages. ● Handle 40+ cases daily including solving complaints, managing customer account and providing support.● Consistently 20% above-average performance across several KPI criteria. ● Ensured a high level of customer service and positive guest experience maintaining.● Performance and presented Feedback Reports to support several performance improvements strategies. ● Recognized as ‘Most Valuable Team Member’ across two reporting quarters and received an average 85% customer satisfaction rating, above peer average.

Toronto, Canada Area

● Assisted in executing projects with total gross revenue exceeding $250,000.● Ensured 90% of all projects to be completed on-time and on-budget.● Ability to track and maintain communication with over 10 trades simultaneously on streamlined projects.● Prepared detailed professional Gnatt charts to identify the critical path for various construction management projects.

Toronto, Canada Area

● Coordinated event logistics for the Tastemaker account and its US and Canada culinary events that showcase top chefs, restaurants and artisans bringing together each city’s best food and drinks.● Led Project Management tasks for Tastemaker culinary tours (Chicago & Nashville) including: hotel reservations, venue selection and supplier contract negotiation, achieving cost reductions of 20% vs. plan. ● Supported the Marketing team in brainstorming meetings focused on capturing the attention of a younger demographic to the Tastemaker tour based on Crowd tangle platform performance.

Panama

● Led the financial P&L and budget updates for the Marketing and Operations departments, acting as key finance partner for any new cost cutting, expense or new business project.● Assisted on the executive budget allocation of USD $500 million for operations expansion projects under the “Digital Inclusion in Latin America” strategy focused on expanding broad band internet in different sectors.● Evaluated I.T. projects related to the extension of telecommunications platforms across several regions, assessing their financial feasibility and ability to increase company profitability up to USD$ 1 million.● Analyzed client’s phone consumption and data usage to determine the optimal combination of data and minutes for future new products, presenting the financial dashboard for each new product project.● Led monthly finance update meetings with cross-functional partners to track financial expenses and allocate future expenses to ensure financial targets per department were met.● Prepared daily financial internal reports to update all departments across Europe and South America for company performance and business strategy implementations.

Project Management Graduate Certification, Project Management

English, Upper Intermediate/ Advanced

Bba Of International Marketing And Business, International Business

Activities and Societies: Volleyball Team • Received the Cum Laude Distinction honour for academic achievement • Relevant Courses.

English, Intermediate

French