Andrea Lucas, Mshr, Phr, Shrm-Cp Email & Phone Number

United States

Provides HRBP support to IT and Clinical Services Operations.

Subsidiary of HCSC (Blue Cross Blue Shield of IL).

Chicago, Illinois, United States

• Provided coaching to managers and employees concerning employee relations issues across diverse divisions including IL Plan, Dearborn Group, Growth and Market Enablement • Offered specialized expertise, consultation and guidance to business leaders and line managers in resolving employee performance and behavior matters. Recommended feedback and corrective actions, ensuring alignment with the company’s policies, practices, and processes. • Conducted management training on performance management, corrective action and leave programs • Worked in collaboration with Centers of Excellence (CoEs), Ethics and Compliance, and Legal teams to integrate smooth and cohesive HR experiences

Greater Chicago Area

• Spearheaded HR initiatives for corporate divisions such as Finance, Legal, Corp Real Estate, and IT• Evaluated engagement surveys and offered suggestions for enhancement• Recognized training opportunities within business units and collaborated with essential stakeholders across the organization to create and execute two rotational training programs that aligned with business demands• Facilitated annual talent review process by crafting presentations, creating post-talent review guides, and engaging in calibration sessions. Identified HR trends for the CEO talent review and prepared data analytics for presentation

Greater Chicago Area

• Provided Regional HRBP support for multi-state client group of 400+ employees in Marketing, Sales, Training and Development • Delivered management consultation to regional vice presidents and managers in interviewing, hiring and selection, positive team member relation and effectively handling terminations• Executed in opening a new service center in Minnesota, hired 40+ positions in CRM and oversaw the recruitment process• Investigated complex employee relation matters and provided timely solutions• Managed the compensation process by facilitating roundtable for regions and coached leaders on making sound decisions

Greater Chicago Area

• Developed and executed communication strategies to share information about the business, HR programs, policies and offerings• Conducted new employee orientation for international and transferred employees, ensuring employees gain an understanding of benefit plans and enrollment provisions particular to the Chicago office • Consulted with Managers and Consultants with ongoing performance reviews and monitored for completeness• Managed and resolved employee relations issues. Conducted effective, thorough and objective investigations• Delivered and communicated compensation changes to employees in one-on-one meetings• Participated in quarterly leadership roundtables on employee experience and engagement• Managed the separation process and conducted exit interviews for the Chicago office. Partnered with Marketing for exit analysis reporting• Administered leaves: STD, LTD, FMLA, sabbatical and other programs• Maintained and updated the global HRIS system, SelectHR

Greater Chicago Area

• Conducted new hire orientation for Analysts, Consultants, Managers and Partners. Served as primary contact for onboarding employees• Managed open enrollment for all employees and resolved benefit administrative problems with vendors and third party administrators• Enhanced the exit interview process by creating separation documents, collecting data, identifying trends and worked with legal counsel when necessary• Partnered with payroll and finance to ensure proper and timely benefit deductions are established and maintained• Assisted with campus recruiting by organizing and facilitating events, attending campus fairs and updating brand materials• Responsible of developing the content for annual company-wide training re-treat and coordinating all presenters. Maintained relationships with outside vendors• Assisted with performance management mid-year reviews and annual reviewsImplemented a new HRIS system (ADP) and responsible for new hires and benefit set-up• Member of the health & wellness,mentor and charity committee. Researched topics,assisted with leading mentor meetings, planned events and distributed communication to employees about the committees.

Greater Chicago Area

• Executed full life-cycle recruitment for non-exempt and exempt positions by posting jobs, sourcing candidates, conducting phone interviews, coordinating Skype interviews, analyzing assessment tests, making offers and reference/background checks• Oversaw and managed employee relations issues and investigations, coached managers on correct documentation, disciplinary procedures and partnered with legal counsel when necessary • Responded to inquiries on policies, FMLA, OSHA, EEO and state laws• Maintained new hire paperwork and verified I9’s, OSHA training and company contracts• Responsible for filing/appealing unemployment forms and attending phone hearings• Managed the onboarding process for 30 dental offices and assisted in opening new offices• Reported and managed workers’ compensation claims, served as liaison between insurance carriers and employees

• Provided information and assistance to partners and staff regarding retirement program features and procedures• Conducted new employee benefit orientations and assisted employees with distributions• Generated reports and queries from PeopleSoft to compile data for various projects• Coordinated annual Vanguard meetings for all offices and assisted employees with registration• Developed and presented various communications including announcements, meeting materials plan descriptions, benefit presentations and benefit statement emails• Researched, responded and resolved all employee benefit inquires and issues• Performed diverse support duties in conjunction with other HR departments to provide assistance in administering benefits • Updated, reviewed and created new enrollment books and website plan information• Prepared and filed 550 tax forms for retirement benefit plans and assisted with IRS audits

Mshr

Professional In Human Resources Certificate Program

Course for the PHR Exam

Bachelor’S Degree