Andréa Costa Email & Phone Number

Trenton, New Jersey, United States

Msaa Manor Apartments

• Responsible for the overall management and maintenance of a ADA section 8 multi-family housing facility. • Supervised site staff, maintenance and social service.• Generated various reports in a timely fashion. i.e.: Budgets, variance reports, improvement cost analysis projects, 15-year capital plan etc.• Ensured safety standards for residents, vendors and the public by enforcing property rules and federal regulations (H.U.D) along with conducting physical property inspections in house and with government and State agencies. • Responsible for being the primary point of contact for the tenants, public, landlord, government and local state agencies.• Provided customer service by assisting the public with property inquiries, tending to tenant relations and resolving complaints.• Represented the owner in legal proceedings in landlord tenant court by keeping accurate records of tenant violations.• Maintained confidential information by following specific federal guidelines regarding confidentiality. Maintaining all resident files according to those rules. • Kept accurate tenant files in compliance.• Other responsibilities also included payroll, accounts payable, accounts receivable, annual performance and salary reviews, ethnicity data collections and other projects as needed

SITE MANAGER • PENNROSE • FEB 2007 – AUGUST 2007• Relocated tenants due to re-development project. • Responsible for rent collections, tracking rents, creating rent rolls, tracking delinquencies and filing for evictions. • Responsible for keeping and gathering appropriate documents for tenant/landlord court and representing management company in court.• Applied language skills to communicate easily with tenants and help move the project forward by 6 months.Assistant Manager • Pennrose • August 2007 – June 2008. • Assisted manager with front office work such as tending to the public, generating recertification leases, filing bills, maintaining tenant files, tracking work orders and delegating maintenance requests.• Submitted weekly and monthly reports to headquarters for rental projection reports, vacancy reports, monthly deposit reports and tenant charge logs. • Communicated with government agencies, properly maintained resident files, assured compliance with rules and regulations and assured confidentiality with tenant information

Bachelor Of Arts (B.A.), Spanish Language Teacher Education, K-12

Activities and Societies: Ogontz (Abington) Girls Volleyball Team 88-89

Certificate Of Completion, Tourism And Travel Services Management

Hs

Activities and Societies: Marching Band: Clarinet

Education record

Activities and Societies: Band