Oversaw performance management, training support, coaching, and organization development projects. Position required excellent written and verbal talent with strong analytical and problem solving skills.

Personnel generalist and recruiter. Coached employees and management regarding sensitive issues which could affect both bank liability and possible loss of employment. Implemented transfer and terminations. Worked directly with the bank’s general counsel regarding unemployment compensation, sexual harassment litigation and EEOC matters. Interpreted corporate policy and benefits including presenting new health care benefitsDrove initiative to re-classify job descriptions, compensation scales, and responsibility levels for all corporate support functions to standardize levels across organization and industry. Provided the coaching and policy interpretation needed to bring management together, complete projects on time with desired outcomes (user-friendly, concise, and easily interpreted job standards).Effectively carried heavy recruiting load for bank operations division, routinely managing up to 70 requisitions at once (well above the average of 15 per recruiter). Earned reputation for high-energy responsiveness and ability to hire the right people for the right jobs. Known as an advocate by both the newly hired employees and client managers.

Acted as a first line of customer contact by explaining benefits, policy, and retirement to employees. Routinely prevented escalation of employee grievances by swiftly and appropriately investigating and responding to concerns. Used diplomacy, tact, and good judgment to serve the best interests of the aggrieved, the accused, and the employer. Professionally represented First Union in all external relations matters regarding personnel issues.

Successfully established and operated a veterinary business. Managed office infrastructure, hiring, and training of staff, and all business aspects of clinic. Exceeded income projections well ahead of schedule. Interacted with clients and vendors, trained all employees, purchased supplies and medicine, assisted in animal care and surgery.