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Andrea Diaz is listed as Designer and Project Leader, specialized in digital services, customer service channels, digital government and modernization of the State, with fifteen years of experience in the field and six years leading work teams. at Amable- Buenas Experiencias, Mejores Negocios, a with 49 employees, based in Santiago, Santiago Metropolitan Region, Chile. AeroLeads shows a matched LinkedIn profile for Andrea Diaz.
Andrea Diaz previously worked as Service Design consultant at Self Employed and Service Designer at Amable- Buenas Experiencias, Mejores Negocios. Andrea Diaz holds Master'S Degree, Service Design from Royal College Of Art.
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As a computer engineer and service designer, I understand the importance of e-government and state modernization. I enjoy creating valuable experiences and services for individuals and organizations. Working with public institutions has motivated me to pursue a career as a Service Designer. I believe that by designing better services, understanding complex systems, and solving problems, we can better meet users' needs.I love working with teams who are passionate about creating meaningful strategies and services for people and organizations. Using user-centred approaches and design thinking methods and tools, we can truly make a difference in the lives of those we serve. I'm also a big believer in using technology as a driver for improving and delivering better services and experiences. And I thrive in collaborative environments, working within disciplinary and cross-functional teams to achieve our goals.Currently, I'm working as a senior consultant with various companies to develop strategies and services that aim to create value for the public.
Listed skills include Microsoft Project, Microsoft Excel, Microsoft Office, Liderazgo De Equipos, and 25 others.
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I collaborate as a service designer, project leader, consultant and facilitator, with diverse organizations dedicated to creating and implementing initiatives and services aimed to create public value, in their digital, in-person or hybrid versions.
Santiago, Santiago Metropolitan Region, Chile
Design and development of digital services for the public sector.
Santiago, Santiago Metropolitan Region, Chile
Apoyando el diseño de IMPULSA 4.0 para la región de Antofagasta.Acerca de IMPULSA 4.0.El objetivo de esta iniciativa es potenciar el ecosistema formativo-laboral de la región de Antofagasta y posicionar a la región como pionera en el abordaje de la industria 4.0, con un especial enfoque en el sector minero. Esto implica identificar aquellas competencias y conocimientos que deberán tener las personas interesadas en ser parte de la nueva minería chilena, de acuerdo a los cambios tecnológicos, ambientales y sociales que se están viviendo.
Santiago Province, Chile
Our team aims to bring closer citizens and government through digital public services.We design, implement, and operate digital services for the Chilean one-stop-shop ChileAtiende. https://www.chileatiende.gob.cl/ and self-service totem network.
London, United Kingdom
Service designer responsible for conducting and performing:• User research• Analysis of findings and insights definition• Ideation, prototyping and user testing• Service preposition• Stakeholders management• Creating and delivering presentations for key stakeholdersWorking for the following partners:- Islington Council: Community activities management and engagement.- Lambeth Council: Skills training for entrepreneurs.- Royal Opera House: End-to-end experience for first-time visitors.- Alpha Health Telefónica: Service preposition to help mothers have more fulfilling and satisfying lives.- Barcelona City: Mass tourism.Methods and tools• Quantitative and Qualitative user research methods• Human center design • Strategic design• Design thinking• Service design methods and tools; user journeys, personas and blueprints
Project manager for the design and delivery of technological projects aimed to improve the Institution's business processes.*General Treasury of the Republic is the Chilean institution responsible for collecting, safeguarding and managing taxes and other public fundings. It provides services to other public institutions and citizens.
Auckland, New Zealand
Program of international experience in New Zealand, where I was mixing study and work. The Working Holiday Visa is characterized by experience different areas of work such as; Hospitality, Tourism & Travel and Seasonal jobs. This experience has given me great adaptability and cultural learning, also new work systems and above all autonomy and personal growth.
Chile
Responsible for the design, implementation and management of delivery strategy for the project “Chile sin Papeleo” (Paperless Chile). It achieved the digitalization of more than 500 public procedures involving 80 public institutions. Responsible also for• Lead the consultancy team, defining and assigning tasks and responsibilities.• Reported project status to the Project Director, informing risks and proposing mitigation measures.• Creating and delivering presentations for key stakeholders
Ministerio Secretaría General De La Presidencia
Supported diverse public institutions in research, design and implementation of new online services.Responsible also for:• Design and management of delivery strategy for institutions.• Identify and facilitate collaboration between institutions.
Division De Gobierno Digital
Responsibilities: Supported public institutions in the design, development and delivery of e-government projects
Chile
I worked in different areas of the institution's technological department. Latest responsibilities: Management of the help desk national team and department' strategic planning.
Other employees you can reach at amable.com. View company contacts for 49 employees →
Jessica Maidana
Colleague at Amable- Buenas Experiencias, Mejores NegociosResistencia, Chaco, Argentina
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Success Tamuno
Colleague at Amable- Buenas Experiencias, Mejores NegociosNigeria
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MA
Mario Alejandro Henao
Colleague at Amable- Buenas Experiencias, Mejores NegociosArmenia, Quindío, Colombia
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JL
Juan Luis Martinez
Colleague at Amable- Buenas Experiencias, Mejores NegociosChile
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DM
Daniel Molina
Colleague at Amable- Buenas Experiencias, Mejores NegociosEcuador
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Rodrigo Norambuena
Colleague at Amable- Buenas Experiencias, Mejores NegociosChile
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ML
María Luisa Gutiérrez Ferrer
Colleague at Amable- Buenas Experiencias, Mejores NegociosLas Condes, Santiago Metropolitan Region, Chile
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MI
María Isabel Lopez Martinez
Colleague at Amable- Buenas Experiencias, Mejores NegociosColombia
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Quick answers generated from the profile data available on this page.
Andrea Diaz works for Amable- Buenas Experiencias, Mejores Negocios.
Andrea Diaz is listed as Designer and Project Leader, specialized in digital services, customer service channels, digital government and modernization of the State, with fifteen years of experience in the field and six years leading work teams. at Amable- Buenas Experiencias, Mejores Negocios.
Andrea Diaz is based in Santiago, Santiago Metropolitan Region, Chile while working with Amable- Buenas Experiencias, Mejores Negocios.
Andrea Diaz has worked for Self Employed, Amable- Buenas Experiencias, Mejores Negocios, Fundación Chile, Unit, and Ips Chileatiende.
Andrea Diaz's colleagues at Amable- Buenas Experiencias, Mejores Negocios include Jessica Maidana, Success Tamuno, Mario Alejandro Henao, Juan Luis Martinez, and Daniel Molina.
You can use AeroLeads to view verified contact signals for Andrea Diaz at Amable- Buenas Experiencias, Mejores Negocios, including work email, phone, and LinkedIn data when available.
Andrea Diaz holds Master'S Degree, Service Design from Royal College Of Art.
Andrea Diaz is listed with skills including Microsoft Project, Microsoft Excel, Microsoft Office, Liderazgo De Equipos, Project Management, Microsoft Powerpoint, Team Leadership, and Strategic Planning.
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