Andrea Diaz Email and Phone Number
As a computer engineer and service designer, I understand the importance of e-government and state modernization. I enjoy creating valuable experiences and services for individuals and organizations. Working with public institutions has motivated me to pursue a career as a Service Designer. I believe that by designing better services, understanding complex systems, and solving problems, we can better meet users' needs.I love working with teams who are passionate about creating meaningful strategies and services for people and organizations. Using user-centred approaches and design thinking methods and tools, we can truly make a difference in the lives of those we serve. I'm also a big believer in using technology as a driver for improving and delivering better services and experiences. And I thrive in collaborative environments, working within disciplinary and cross-functional teams to achieve our goals.Currently, I'm working as a senior consultant with various companies to develop strategies and services that aim to create value for the public.
Amable- Buenas Experiencias, Mejores Negocios
View- Website:
- amable.com
- Employees:
- 49
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Service Design ConsultantSelf Employed Mar 2023 - PresentI collaborate as a service designer, project leader, consultant and facilitator, with diverse organizations dedicated to creating and implementing initiatives and services aimed to create public value, in their digital, in-person or hybrid versions.
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Service DesignerAmable- Buenas Experiencias, Mejores Negocios Aug 2023 - PresentSantiago, Santiago Metropolitan Region, ChileDesign and development of digital services for the public sector.
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Consultora En Procesos De Diseño ParticipativoFundación Chile Aug 2023 - Mar 2024Santiago, Santiago Metropolitan Region, ChileApoyando el diseño de IMPULSA 4.0 para la región de Antofagasta.Acerca de IMPULSA 4.0.El objetivo de esta iniciativa es potenciar el ecosistema formativo-laboral de la región de Antofagasta y posicionar a la región como pionera en el abordaje de la industria 4.0, con un especial enfoque en el sector minero. Esto implica identificar aquellas competencias y conocimientos que deberán tener las personas interesadas en ser parte de la nueva minería chilena, de acuerdo a los cambios tecnológicos, ambientales y sociales que se están viviendo. -
Associated Service Design ConsultantUnit Mar 2023 - Jan 2024Santiago, Chile -
Head Of Service And Digital Adoption TeamIps Chileatiende Jan 2019 - Mar 2023Santiago Province, ChileOur team aims to bring closer citizens and government through digital public services.We design, implement, and operate digital services for the Chilean one-stop-shop ChileAtiende. https://www.chileatiende.gob.cl/ and self-service totem network. -
Service DesignerRoyal College Of Art Sep 2016 - Jun 2018London, United KingdomService designer responsible for conducting and performing:• User research• Analysis of findings and insights definition• Ideation, prototyping and user testing• Service preposition• Stakeholders management• Creating and delivering presentations for key stakeholdersWorking for the following partners:- Islington Council: Community activities management and engagement.- Lambeth Council: Skills training for entrepreneurs.- Royal Opera House: End-to-end experience for first-time visitors.- Alpha Health Telefónica: Service preposition to help mothers have more fulfilling and satisfying lives.- Barcelona City: Mass tourism.Methods and tools• Quantitative and Qualitative user research methods• Human center design • Strategic design• Design thinking• Service design methods and tools; user journeys, personas and blueprints -
Project LeaderGeneral Treasury Of The Chilean Republic Apr 2016 - Sep 2016Project manager for the design and delivery of technological projects aimed to improve the Institution's business processes.*General Treasury of the Republic is the Chilean institution responsible for collecting, safeguarding and managing taxes and other public fundings. It provides services to other public institutions and citizens. -
Working Holiday New Zealand ExperienceWorking Holiday Maker Mar 2015 - Dec 2015Auckland, New ZealandProgram of international experience in New Zealand, where I was mixing study and work. The Working Holiday Visa is characterized by experience different areas of work such as; Hospitality, Tourism & Travel and Seasonal jobs. This experience has given me great adaptability and cultural learning, also new work systems and above all autonomy and personal growth. -
Senior Project Manager "Chile Sin Papeleo" (Paperless Chile)Modernization And Digital Government Office Oct 2012 - Feb 2015ChileResponsible for the design, implementation and management of delivery strategy for the project “Chile sin Papeleo” (Paperless Chile). It achieved the digitalization of more than 500 public procedures involving 80 public institutions. Responsible also for• Lead the consultancy team, defining and assigning tasks and responsibilities.• Reported project status to the Project Director, informing risks and proposing mitigation measures.• Creating and delivering presentations for key stakeholders -
Digitization Projects Advisor And E-Government ManagerModernization And Digital Government Office Jun 2011 - Oct 2012Ministerio Secretaría General De La PresidenciaSupported diverse public institutions in research, design and implementation of new online services.Responsible also for:• Design and management of delivery strategy for institutions.• Identify and facilitate collaboration between institutions.
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E-Government AdvisorMinistry Of Economy (Chile) Jun 2010 - May 2011Division De Gobierno DigitalResponsibilities: Supported public institutions in the design, development and delivery of e-government projects -
Management CoordinatorChilean Gendarmeria Office Sep 2001 - Jun 2010ChileI worked in different areas of the institution's technological department. Latest responsibilities: Management of the help desk national team and department' strategic planning.
Andrea Diaz Skills
Andrea Diaz Education Details
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Master'S Degree, Service Design
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Executive Mba Module: Innovation, Entrepreneurship And Design -
Computer Engineer And Management
Frequently Asked Questions about Andrea Diaz
What company does Andrea Diaz work for?
Andrea Diaz works for Amable- Buenas Experiencias, Mejores Negocios
What is Andrea Diaz's role at the current company?
Andrea Diaz's current role is Designer and Project Leader, specialized in digital services, customer service channels, digital government and modernization of the State, with fifteen years of experience in the field and six years leading work teams..
What schools did Andrea Diaz attend?
Andrea Diaz attended Royal College Of Art, Imperial College Business School, Diego Portales University.
What are some of Andrea Diaz's interests?
Andrea Diaz has interest in Diseño De Servicio De Usuarios, Children, Environment, Education, E Government, Poverty Alleviation, Science And Technology, Innovación.
What skills is Andrea Diaz known for?
Andrea Diaz has skills like Microsoft Project, Microsoft Excel, Microsoft Office, Liderazgo De Equipos, Project Management, Microsoft Powerpoint, Team Leadership, Strategic Planning, Spanish, Planeamiento De Proyectos, Project Planning, Uml.
Who are Andrea Diaz's colleagues?
Andrea Diaz's colleagues are Mario Alejandro Henao, Daniel Molina, Success Tamuno, Rodrigo Norambuena, Jessica Maidana, Juan Luis Martinez, María Luisa Gutiérrez Ferrer.
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Andrea Díaz
Sostenibilidad | Gestión Integrada L Responsabilidad Social Empresarial | Alianzas Estratégicas Para El Desarrollo Sostenible |Chile -
Andrea Díaz
Santiago Metropolitan Area -
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