Andrea Dittert Email & Phone Number

It is awesome that everyday I go into work I get to help someone. My clients needs come first and my goal is to make their business lives easier with products and services Questco offers.

Listed skills include Training, Microsoft Word, Customer Service, Microsoft Excel, and 9 others.

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  Account Manager

  Questco Inc

  Feb 2007 - Present - Conroe, Tx

  - Overseeing development and facilitation of client service strategy plan for our client base.- Work as a liaison to facilitate client service issues and interface with other internal departments to support client resolution on issues and objectives.- Develop and maintain client relationships with owners, contacts, and supervisors.- Facilitate a smooth and effective transfer of new clients to the payroll team.- Address/resolve client questions/concerns regarding our services by asking questions and gathering details from appropriate team members. Develop action plans for correction when appropriate.- Participate in client prospect meeting with Sales team members.- Develop, schedule, and present Questco professional orientation presentations for new and existing client and employees. - Facilitates and offers explanation to new employees with new hire paperwork at orientation meetings.- Schedule client meetings and use feedback to increase customer service satisfaction in all areas of service.- Remain knowledgeable of current product line and service offerings, features, advantages, and benefits.- Deliver a variety of training for the clients.

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  Sam Houston State University

  Human Resources Management/Personnel Administration, General