My main task as Specialist in Kitchen and Food department was to take care of it by organizing replenishment, displaying and ordering the goods.I both worked alone and together with other employees, training the new ones and teaching them company's procedures and lay-out.

Home & Design Department in Illum is one of the most exclusive shopping areas in Copenhagen.Here, I worked in the kitchen department, assisting and inspiring local and international customers. As the only Italian and Spanish speaking member of the staff, I worked hard to INCREASE the number of no Danish speaking customers, both tourists or people living as expats in Denmark.I cooperated with the Visual Merchandiser in the DISPLAY of the several carried brands and help the Store Manager in choosing and buying kitchen supplies. Furthermore, I cooperatd with the STOCKROOM MAINTENANCE and INVENTORY.Cash drawer managing was one of my daily tasks and, thanks to this job, I succeded in improving my knowledge of Danish brands, working culture and language.

Primary English, German and Spanish-speaking staff memeber.Assisted and advised local and international customers in the selection of HOUSE AND KITCHENWARE, providing appropriate recommendations.INCREASED local and international customers through an effective and excellent CUSTOMER SERVICE.Handled sales trandactions and MANAGED CASH DRAWER.Efficiently stocked, replenished and organize inventory.Effectively managed CHOICE AND DISPLAY OF MERCHANDISE.COLLABORATED with colleagues in store maintenance and upkeep.I left this job to move to Copenhagen.

It was a newly opened LIGHTING AND HOUSEWARE store.I MANAGED the store, handled sales transactions, managed cash drawer and displayed merchandise.I also CHOSE MERCHANDISE from the suppliers.As I was the first manager, I CREATED A NETWORK OF REPEAT CUSTOMERS.Even if the store did not deal with furniture, I helped a young Swedish couple who had moved to Florence to furnish their apartments kitchen. It was a TEAM WORK developed together with other stores and professionals and the final result was excellent.I left this job to re-join Bartolini, which, by that time, had a new owner who made me a good job offer.

It was the same kind of work I later did in "Bartolini duemiladieci", because it was the same store: it only changed its name in 2010 when new a new partner arrived. In these first years I started developing my KNOWLEDGE OF THE PRODUCT and started helping a totally new kind of customers (hotels and restaurants, private chefs and international companies).I left this job because I got an offer as manager in a newly opened electricity and houseware store.

It was a temporary job in one of the most important and exclusive luxury companies in Florence.As a sales assistant, I helped customers, assisted them in their shopping experiences and created a unique and special relation with them.

I worked there as warehouse clerk for 6 months with a short term contract. It is the BIGGEST toys' retailer in Italy. I effectively managed the stockroom and organized inventory. I also managed the bikes and "big toys department in the store.

This company retailed TOP QUALITY IRONING PRESSES and I TRAVELLED around Tuscany, Liguria and Umbria SELLING these machines, by appointment.Despite my little experience in this market's share, I had good results: 53 presses sold out of 81 visited customers (65,4%).

This store opened in April 2001 and I was its first manager. It is located in a huge shoppng mall in the outskirts of Florence, called "I Gigli" and by that time its average year collection was 5 MILLIONS euros. I managed a team that, in peak periods, was even made of 18 members and as a store manager I TRAINED SUBORDINATES in sales techniques, merchandise display, store maintenance and upkeep. I also RECRUITED and INTERVIEWED applicants, searching the best profiles suitable to Foot Locker and trained incoming assistant managers and store managers.During the first year the store reached and overcame its forecasted budget and in the second year it had a double digit profit's increase. So far I was managing it, as far as 2003, the increase was around 11 %.

I started managing this little but crowded store in downtown Florence just before Christmas 1999, gaining GOOD RESULTS since the very beginning. That was due to the extraordinary TEAMWORK of an excellent group of smart people. As a manager, I organized audits and inventory and MOTIVATED employees, SET and CHECK OUT personal weekly GOALS, in order to achieve store's objectives. It was a tough job but, as an attestation for the good results , I got the "BEST YEAR 2000 ROOKIE MANAGER AWARD.

As an assistant manager, my job consisted in supporting the manager in leading the store, through a CONSTANT TRAINING of the staff and a CONTINUOUS FOLLOW THROUGH. I started learning how to draw up the timetable schedule according to workflow, how to train new employees and how to MOTIVATE staffmembers to REACH forecasted GOALS. I was myself trained by the manager to LEAD A STORE and had to pass a test in order to grow up to the next level.

As soon as I entered this worldwide retailer I started being trained to work according to the high level company standards. In this first year in FL I learned how to use different sales techniques (SWAT, BODY ON BENCH, OPEN QUESTIONS, MULTIPLE SALES ,etc), how to handle sales transactions and manage cash drawer, how to display merchandise and how to increase repeat customers. The most important thing I learned about , however, was TEAMWORK - it is possible to achieve HIGHEST GOALS only thanks to the effort of ALL THE MEMBERS of a team, who work all together, focusing on individual goals.

It was a 5 weeks lasting Christmas time job. Every morning, together with other 80 empolyees, I DOWNLOADED A TRUCK arriving at 5 am and later in the morning we DISPLAYED all the merchandise on the shelves, adding new items and refurnishing the sold out ones.This experience may not seem relevant, but I like to quote it because it was my first job in a store, it was a tough job and I learnt a lot from all the people I met there.

It is an important Italian SHIPPING AND LOGISTICS company. I took care of italian and foreign clients, PREPARING FARES and ORGANIZING their SHIPPINGS. Moreover, I learned how to prepare papers and packing lists travelling with merchandise during international shippings.

It is a TEXTILE FACTORY. As the primary English and German-speaking employee effectively ADVISED and ASSISTED INTERNATIONAL CLIENTS, sent them fabrics' samples and NEGOTIATED DEALS with them.

It is a small family-run factory producing TUSCAN COTTO TILES. I worked there while still studying, as a substitute for an employee who was on her honey moon. My tasks were to ASSIST INTERNATIONAL CLIENTS (mostly Germans) and TRANSLATE from Italian into German advertising pamphlets and care instructions for cotto tiles.