● Primary POC for HR/Benefits primary point of contact for book of business● Process/resolve all activities related to retirement activities along with health/welfare benefit plan and all system aspects ● Manage annual benefit renewal process for all client groups● Coordinate and handle all aspects of retirement plan activity – plan audit, testing, etc.● Provided client training on system, process and policies● Partner with client management on the review and recommendation related employee relations, benefit inquiries and performance related issues● Handles set-up of new clients and staff and related benefit deductions● Escalate client matters as needed to leadership

Manages benefit programs and enrollment events for 3,500+ employees, including new hires and executives. Serves as advisor for employees on eligibility, coverage, and claims procedures; ensures compliance. Ensures efficient and accurate processing of terminations, court ordered health support orders, benefit verifications, qualified status changes, retirement, and leaves of absence; interprets and reviews benefit policies; updates benefit procedures manual. Plans and manages all aspects of annual open enrollment; coordinates with broker; collaborates with IT to setup up enrollment profiles with employee data; prepares and sends employee communications; efficiently audits enrollment data. Analyzes and audits monthly benefit plans; researches and prepares key reports for management. Oversees year-end payroll reconciliation for W-2 details; administers retirement qualified and non-qualified plans. Identifies business needs; prepares annual employee communications; handles 5500 annual preparations.SELECT ACCOMPLISHMENTS- Facilitates new hire orientation for new employees weekly; provides company-wide training on benefit changes. - Assesses programs to drive continuous improvements and efficiency; advocates for employee benefits and claims.- Instrumental in organization and coordination of training for 750+ employees after an acquisition in Canada.- Successfully led and managed the conversion away from an outdated HR system to SAP; met all deadlines and goals.

Sole administrator for all company benefits, enrollment, and health and welfare product lines for 9,000+ employees. Served as Human Resources Generalist after a corporate restructure; managed and coordinated short term leave and disability; consulted on benefits plan design; participated in planning and execution of annual online enrollment. Interfaced with employees regarding benefits questions; advocated for employees; maintained regulatory compliance. Facilitated new hire orientation with small and large groups; maintained all personnel data; managed key reports and metrics.SELECT ACCOMPLISHMENTS- Reviewed and analyzed corporate benefit policies for compliance; consistently met all goals and deadlines. - Managed Altiris ticketing system for benefits related inquires for all levels of employee support.

Oversaw global and domestic corporate benefits administration, including company health and welfare product lines, benefits enrollment events, broker relations, change transactions and compliance management. Served as sole administrator to all FMLA events; key point of contact for all US and UK employees for benefit questions. Directly accountable for full life cycle of US and UK payroll of all employees; managed monthly reporting via HRIS. Planned and conducted New Hire Orientations for domestic and international employees; maintained all PTO balances. Handled all 401(k) administration, including audits, rollovers, loan requests, and calculations. SELECT ACCOMPLISHMENTS- Negotiated conversion of corporate US healthcare and ancillary provider to a new insurance carrier for US and UK.- Successfully implemented the annual on-line enrollment for US locations via HRIS system.